Profile picture
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Canny AI
Merged in a post:
Account photo cannot be changed in the app
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Berger Henning
A new photo can be selected but no backup can be made. After the backup, the old photo still appears
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Sebastian Stratmann
Hi, I have the same problem. No matter what I try, it doesn't work. What can I do to change my photo?
Randell
Hi Sebastian Stratmann, are you currently in IOS 18 Beta as well?
We are still looking into this issue, and will probably release a fix soon.
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Sebastian Stratmann
Hi Randell, thanks for the answer. No, not a beta. My iPhone is running 17.6.1
The problem has also existed for a few weeks.
Randell
Hi Berger Henning, Just following up, were you able to change your account photo? If you haven't tried since our last conversation, could you please give it another try?
Randell
Hi Berger Henning, Following up on this, Can you try to change it again and see if it works? In the meantime, we will be tracking this on our end.
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Berger Henning
Randell.. it doesnt‘t work
Randell
Berger Henning: Hi, Thanks for the update. This is noted and rest assured that we are working on this to get fixed.
Randell
Hi Berger Henning, Thanks for submitting this bug report.
This is an issue we are currently aware of and tracking it. We had a similar issue with another user, but they were able to change it after some time. I just wanted to confirm, are you also using iOS 18 Beta?
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Berger Henning
Randell yes, iOS 18.1 Beta is currently installed. But the problem also exists under iOS 17 without Beta
Grey
closed
Grey
in progress
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under review
Grey
Sergio del Cerro Vidueira, are you still having this issue? Can you try again?
If this is still a problem, can you share a recording of this issue to hello@bevel.health?
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Sergio del Cerro Vidueira
still have the issue, I’m going to email you the screen recording!
Grey
Sergio del Cerro Vidueira: Got it thanks!
That is strange. I can't reproduce this on my end.
Have you tried with another photo?
It could be related to an iOS 18 beta issue.
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Sergio del Cerro Vidueira
Yes, I’ve tried with other pictures, I never could change anymore since iOS 17, but the I was a free user and I thought this was normal, but now Its still the same
Grey
Sergio del Cerro Vidueira: Ok that's helpful information. Let me look into this.
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Sergio del Cerro Vidueira
Grey I’ve tried today and I could change it!!! Now it works for me!
Grey
Sergio del Cerro Vidueira: Ok great. That is a strange issue. I'll keep tracking it but will close this out for now.