Bevel crashes
complete
Randell
marked this post as
complete
Randell
Closing this ticket. issue resolved via email
D
Daniel Quintana
Nope but i lost all my favorites and recipes from the past 5 months
Randell
Daniel Quintana: I see. Apologies for this experience. Can you please email me at hello@bevel.health, please include my name and the ticket link for this issue.
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Daniel Quintana
Randell email sent
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Daniel Quintana
Randell
Daniel Quintana: Hi, I'd like to follow up on this. Are you still experiencing this issue?
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Daniel Quintana
Hello, yes I have the latest app. I also deleted the app and reinstalled it and lost all my foods and nutrition data from 5 months back
Randell
Daniel Quintana: I see. The Nutrition data should sync back in, please give it a bit more time as it could take a day or two to fully sync.
I'd like to confirm something, can you please go to Bevel -> Profile -> Customization -> Data Loading Window, screenshot the view for me?
Randell
marked this post as
under review
Randell
Hi Daniel Quintana, Thanks for reporting this. Can you please confirm if you are on the latest version of the app? It should be 2.2.9, to check this, please go to Bevel -> Profile, scroll down to the bottom.