Bevel not showing sleep or recovery data | Voters

Bevel not showing sleep or recovery data

closed

Jeannette Lopez

I made sure to clear cache and reload all data. I also checked Apple Health and last nights sleep data is there.

Yesterday, there was no sleep data either and I believe 2-3 hours into the morning it appeared in the Bevel app.

A week ago

Randell

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closed

Jeannette Lopez

Hi Randell,
The data showed up 10 minutes after I submitted the issue. Last week was my first time using Bevel and each morning the data was showing up right away. I like to see my sleep stats when I wake up. So I am unsure why yesterday and today there was such a delay. I’m glad it’s there now but I would like to see it when I wake up. 
Thank you for the quick reply!
Jeannette

Randell

Jeannette Lopez: Hi, I see. There are instances where your Sleep data might not be written to Apple Health yet, which can cause the delay. For issues like this, we recommend checking Apple Health first, once the data is logged there, it should appear in Bevel as well (you might need to pull to refresh on Bevel home view if it is not syncing). Thanks for confirming! I’ll go ahead and close this ticket now.

Randell

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under review

Randell

Hi Jeannette Lopez, Can you share a screenshot of the following for me, I'd like to verify the data in Apple Health and your Data Sources in Bevel.

Go to Apple Health -> Sleep -> Scroll down to "show all data", tap it and screenshot the view for me.
Go to Bevel -> Profile -> Data Sources -> Sleep, screenshot the view for me.