Cannot connect to librelinkup
in progress
Randell
in progress
Leandro Borges
Hi, I’m getting the same error trying to connect from Brazil. The solution being worked on by the team is focused on Mexico only or will be for all regions? Thanks!
Randell
Leandro Borges: Hi, Thank you for reporting this.
we're currently working on a fix for this issue with all concerned regions. Please stay tuned for updates!
Omar López
Already sent my screen shot. I already had LibreLinkUp setup and use it with other apps like Gluroo.
Randell
Omar López: Hi, thank you for sending the screenshot. Can you please go to Bevel -> Profile -> Scroll down to the bottom and tap "send logs to developer"
Then send the email/apple ID to hello@bevel.health so we can take a look at it on our end?
Also, which region are you trying to use your librelinkup?
Omar López
Randell already did as well. I don’t know the region. But I’m from Mexico
Randell
Omar López: Thanks Omar, please give us time to check this on our end.
Omar López
Randell any updates? This is a deal breaker for me
Randell
Omar López: The team is actively working on a fix for this issue. I just bumped it, and rest assured, a fix is on the way.
My apologies for not getting back to you sooner with the update.
Randell
under review
Randell
Hi Omar López, Can you please kindly send a screen-recoding of this? Please send it to hello@bevel.health, also were you able to follow the step by step guide from the app?