Data not syncing from Apple health
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Grey
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A
Andrew
I am a subscriber who is also having this issue. Strain and Stress are continuing to sync normally, but my sleep and recovery scores just don't exist before a certain time. I know thats not the case since I have data going back for years up until recently.
Randell
Andrew: Hi Andrew, Let me try and help you with that.
Can you please confirm that your Apple Watch is in the 1st order of Sources in your Data Source settings?
You can go to your Profile -> Data Sources -> Sleep. Screenshot this view for me.
A
Andrew
Randell good call, something is wrong, because my apple watch was the only data source I have ever recalled adding. It looks like there are duplicates now of both my apple watch and my phone on top of other sources from other apps.
Randell
Andrew: Hi, please reorder it and put the one with the recent timestamp of 6/27/24 as your 1st Data Source
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Andrew
Randell perfect, that immediately fixed the problem across the board once it sync'd.
Randell
Andrew: Thanks for the update!
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Usama Anqud
I replied to the email which went to some black hole. I forwarded it to hello@bevel.health
Randell
Usama Anqud: Thanks, let me follow up on some questions through your email to help you figure this out.
U
Usama Anqud
I sent the screenshots via email as I could not attach more than 2 using this form.
Randell
Usama Anqud: Hi, can you please confirm which email you sent it to? Is it hello@bevel.health? Can you please direct it to my email <randell@bevel.health>
Randell
under review
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Usama Anqud
Still no HRV data. You are welcome to FaceTime and I can share my screen.
Randell
Usama Anqud: Hi Usama, I appreciate the thought. But it will be easier if you can share a screenshot of what your Recovery Trend is like, you can find this on
Recovery -> Scroll down to Trends and Screenshot this view for me. Please see the example screenshot I attached below
Also, Can you please check your Data Sources in Sleep for me? Please go to your Profile -> Data Sources -> Sleep, once you are here, reorganize it by putting your Apple Watch as 1st Data Source for your Sleep.
And please do make sure that your Calculations is on default setting if you did not touch anything it should look like the screenshot I provided below as well.
Randell
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Randell
Hi Usama Anqud, Closing this ticket now since we haven't heard back from you. Let me know if you are still having this issue and I will re-open this ticket for us to take a look further regarding this issue. Thanks!
Randell
Hi Usama Anqud, We released a new update for this issue. Please update the app and see if it fixes it.
Grey
under review
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