Recovery and sleep scores not showing
closed
Canny AI
Merged in a post:
Data won‘t actualize
michael K.
Since a few days the sleep and recovery didn‘t get new dates. I haven‘t change anything.
Canny AI
Merged in a post:
No sleep or recovery data being shown
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LilGee
I have health data sharing HRV, resting HR, sleep, but nothing is showing up under recovery and sleep.
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LilGee
My RR is not showing up still under health monitor
Randell
LilGee I see, Can you please confirm if you are wearing your watch every time you go to bed or sleep? Can you also please confirm and send a screenshot if you have RR samples in your Apple Health? Apple Health -> Search for Respiratory Rate -> Scroll down -> Show all Data
Also, Can you please send a screenshot of what your Calculation setup is like on your Bevel settings?
You can find this on Bevel -> Profile -> Customization -> Calculation. Screenshot this view for me
The settings setup here should be the same as the screenshot I provided below
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LilGee
Randell I wear my Apple Watch to sleep. I
Randell
LilGee Hi, Can you please send a screenshot again, but this time, when you are on the Apple Health -> Respiratory Rate -> You scroll down to the bottom and tap “Show All Data” and then screenshot this view for me at the specific time when you are sleeping.
Looking at your screenshot it seems like your latest RR data record was on Jul 5th, But I want to confirm first.
Randell
Hi LilGee, I'd like to ask for some updates regarding this. Are you still having this issue?
I will close this ticket for now. Please feel free to comment back if you are still having this issue so I can re-open this one for you. Thanks!
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LilGee
Randell reordering pillow to the top fixed everything it seems
Randell
Hi LilGee, Let me try and help you with this.
Can you please send a screenshot of what your Data Sources look like? You can find this by going to
Profile -> Data Sources -> Sleep. Screenshot this view for me.
Also, are you using any other sleep apps or devices to track your Sleep? Or just Apple Watch?
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LilGee
Randell I’m using Pillow to track my sleep as well
Randell
LilGee Thanks for the screenshot.
A few follow-up questions that I’d like to ask
- Do you wear your watch on when you are sleeping?
- Can you please send a screenshot of your Sleep Stages in Apple Health?
Apple Health -> Sleep -> Show all Data. Screenshot this view for me.
- Have you tried putting your Pillow as the top priority source for your sleep data?
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LilGee
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LilGee
michael K.
Solves the Problem not completly
Randell
michael K. Were you able to check your Sleep Data Sources and see if your Apple Watch is the 1st source? Can you please send a screenshot of it now?
Also, do you usually use Apple Health/SDNN as HRV Calculation?
michael K.
Randell I don‘t know, where I can Check the 1st source and where I check that I use my AppleWatch as HRV calculation…all worked a few days ago…
Randell
michael K. My apologies for not clarifying it. You can go to Profile -> Data Sources -> Tap on Sleep. Initially there were no Data Sources listed there but after you restarted the app it should pull in now, please screenshot the view for me.
For HRV Calculation, can you try to change it to Bevel? Please see attached screenshot below
Profile -> Customization -> Calculatios
michael K.
Randell the Switch to brevel solved the peoblem. Thx 🙂
Randell
michael K. Thanks for the update. Glad it worked out. I will close this ticket now
michael K.
Attached the foros
Randell
michael K. It seems like your Data Sources aren't being recognized or pulled in by the App. Can you try to force close or restart the app and see if it appears after?
Randell
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