Subscription issue
complete
Canny AI
Merged in a post:
Pro access disappeared randomly
teaike butts
Woke up this morning and I don’t have pro access to the app even though I’ve paid for a year which is set to renew January 2025. I try to restore purchase and it says no subscription found. I have not changed anything and it was working. Just fine yesterday. I’ve cleared cache and restored data, I’ve force closed the app, I’ve logged out and logged back in and nothing
Canny AI
Merged in a post:
Subscription Not Recognized After iOS 18 Update
j
ju.au
After updating to iOS 18, I was kicked out of the Pro subscription. I am part of a family subscription, but when I try to restore the Pro functions, I receive a "no subscription found" error. It seems that the app has reset itself, as all my settings (such as appearance) have been reverted to default. This issue started immediately after the update. I’ve tried restoring the subscription multiple times without success. I have not tried re-installing yet, since I don‘t want to lose all my journal entries, workout plans etc…
Any help would be appreciated!
Grey
Hi ju.au, let me help you. Were you on the TestFlight app previously? And if so, did you redeem your offer code?
j
ju.au
Hey Grey,
no I wasn‘t on TestFlight.
Grey
ju.au: Can you share a screenshot of the app and the App Store showing your active subscription?
j
ju.au
Grey It doesn‘t show up in the App Store since I am not the person in my family that subscribed. I can ask the host to provide a screenshot tho!
Edit: Found it, provided another screenshot of the shared subscription!
j
ju.au
Grey Update 2: Tried reinstalling plus subscritpion owner unshared and reshared the subscription with me. Still not working.
Really frustrating since that is basically the only app I use on a daily basis 🙁🙁
Grey
ju.au: Got it. Thank you for the screenshots. We're still investigating this on our end.
Can you email me at grey@bevel.health and I can work out a temporary solution for you until we get it fixed? Sorry about that.
Randell
Hi teaike butts, Can you please try to restart your phone if you haven't yet?
Also, are you currently using IOS 18 Beta?
teaike butts
Randell I’ve restarted my phone and I’m on beta. Been on beta since June. Have not installed beta 7 yet
Randell
teaike butts: Are you able to install the latest IOS 18 beta update and see if it fixes it?
Please note that the app store version of the app doesn't support IOS 18 Beta yet. However, we do have plans soon to release an update to support it.
teaike butts
Randell having the same issue after updating. How was I able to use it just fine up until today?
Grey
teaike butts: Hey Teaike, I'm taking over for Randell here.
We're not sure what's causing this issue for you yet and can't reproduce it. So it might be related to iOS 18.
Regardless, we'll get this fixed for you. What happens when you tap on "Continue to purchase" on the payment screen? Can you screenshot that for me?
teaike butts
Grey tells me I’m currently subscribed lol
teaike butts
Grey also like to mention I’ve uninstalled and reinstalled the app as well
Grey
teaike butts: Thanks. Did anything change about your setup recently? (e.g. did you change phone, log into icloud with a new account, etc.)
teaike butts
Grey nope. I literally updated my journal last night, went to sleep and woke up to this issue
Grey
teaike butts: Do you remember when you redeemed the Beta code?
Grey
Also, if you haven’t already, can you try restarting your phone?
teaike butts
Grey I don’t remand when I redeemed the code. I’ll have to look through my email. I had already paid regular price for a year before I redeemed the code, and yes I have ahead tried restarting my phone
Grey
teaike butts: Can you check your Reddit DM?
teaike butts
Grey got it
Grey
complete
Randell
Merged in a post:
Subscription Issue Again
A
Adam Bridges
Hi 👋
As per yesterday. I have the issue within the app asking me to subscribe. When I already have. I’ve signed in and out plus reset the cache. Issue still on going.
Randell
Hi Adam Bridges, Did this eventually get fixed on its own? Can you please follow the steps that I provided last time for now and see if it fixes it? I notice that you submitted this report ticket almost the same time as you did the last time, Do you encounter this issue every time that you open the app early in the morning on your end?
A
Adam Bridges
Randell Yes to both your questions. 👍
Grey
in progress
Grey
Merged in a post:
Subscription not activated
A
Adam Bridges
Hi
I’ve subscribed and now it won’t recognise that I have and is asking for me to upgrade to pro.
Randell
under review
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