Subscription Not Recognized After iOS 18 Update
complete
j
ju.au
After updating to iOS 18, I was kicked out of the Pro subscription. I am part of a family subscription, but when I try to restore the Pro functions, I receive a "no subscription found" error. It seems that the app has reset itself, as all my settings (such as appearance) have been reverted to default. This issue started immediately after the update. I’ve tried restoring the subscription multiple times without success. I have not tried re-installing yet, since I don‘t want to lose all my journal entries, workout plans etc…
Any help would be appreciated!
Grey
complete
Grey
in progress
Grey
under review
Grey
Hi ju.au, let me help you. Were you on the TestFlight app previously? And if so, did you redeem your offer code?
j
ju.au
Hey Grey,
no I wasn‘t on TestFlight.
Grey
ju.au: Can you share a screenshot of the app and the App Store showing your active subscription?
j
ju.au
Grey It doesn‘t show up in the App Store since I am not the person in my family that subscribed. I can ask the host to provide a screenshot tho!
Edit: Found it, provided another screenshot of the shared subscription!
j
ju.au
Grey Update 2: Tried reinstalling plus subscritpion owner unshared and reshared the subscription with me. Still not working.
Really frustrating since that is basically the only app I use on a daily basis 🙁🙁
Grey
ju.au: Got it. Thank you for the screenshots. We're still investigating this on our end.
Can you email me at grey@bevel.health and I can work out a temporary solution for you until we get it fixed? Sorry about that.