Synchronization bug with strenght builder (?)
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Randell
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Since we haven't heard back from you, we are closing this ticket for now. If you are still experiencing this issue, please feel free to reply to this ticket so we can investigate further.
Randell
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Randell
Hi Andi Ko, Thanks for reporting this.
Just to confirm, are you referring to the notification pop-up that appears right after your workout? Based on what you described, this may be due to a delay in iCloud sync between your watch and phone, especially since you mentioned you didn’t open the app on your phone immediately after finishing the workout.
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Andi Ko
Randell: I mean this pop-up (see picture). Like I said, I finished the workout and didn‘t use the iPhone app only the watch. But when I open the app like 20min later to log different stuff the pop-up appears.
So my question is, is that how it's supposed to be? If so, everything is fine - so I just have to keep "discarding" it? :)
Randell
Andi Ko: Oh, that pop-up should only appear when you are currently doing the workout (Live sync). Are you consistently experiencing this issue?
I will have the team look into this.
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Andi Ko
Randell: I first noticed it last week, as I often use the synchronization with my iPhone. But this week it has happened every time I deliberately haven't used my iPhone.
Randell
Andi Ko: Hi Koan, I've been trying to replicate the issue but haven't been able to so far. Could you please clarify what you meant by "deliberately haven't used my iPhone"?
Are you saying the Apple Watch was disconnected from your phone, or that your phone was simply not awake/active during your workout?
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Andi Ko
Randell: I didn't use Bevel on my iPhone during the entire workout and only used my watch to record and edit the workout (but my iPhone and watch are connected).
By "deliberately" I mean that I specifically did not use the iPhone to edit the workout (during the workout) in order to replicate the possible error.
Yesterday, I used it again with the iPhone, and as a result, the pop-up could not appear at the end because I had already confirmed it during the workout.
I hope I could express myself more clearly?
P.S. Next time, I'll try to capture it in a screen recording that could be somehow usefull.
Randell
Andi Ko: Hi Koan, I'd like to follow up on this. Are you still experiencing this issue on the latest version of the app?
It should be 2.2.8, can you please test and check this for me?
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Andi Ko
Randell: I tried it today but the error remains.
Randell
Andi Ko: I see. Thanks for confirming this. I will have the team look into it further.
Randell
Andi Ko: Hi, I'd like to follow up on this, are you still experiencing this issue on the latest version of the app 2.3.2?
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Andi Ko
Randell: Hi. I could‘t train the last weeks. Did my first training today and I‘m still experiencing the issue. Updated on version 2.3.4.
Randell
Andi Ko: Hi Koan, thanks for the update on this. Just to confirm, is it the same issue here where you don't open or use your phone app but after the workout, the "live sync tracking" pops up on the phone later on when you open it?
I am still having hard time reproducing this one on my end but I will try to investigate further.
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Andi Ko
Randell: Hi Randell. That's exactly how it is.
I'll try filming the whole thing tomorrow with another phone (from my perspective) and send you the video afterwards - if it helps?
Randell
Andi Ko: Yes, please. Thanks! Send it to hello@bevel.health
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Andi Ko
Randell: I just sent you the email.
Randell
Andi Ko: Hi Koan, we are still looking into this. Please give us some time for it, thank you!
Randell
Andi Ko: Hi Koan, we have an improvement fix for this that will be coming out on the next couple updates. Thank you for your patience regarding this issue!
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Andi Ko
Randell: Awesome, thank you very much! Anytime again 😊