Watch App Crashes and 'un-sync's' Custom Exercises
under review
L
Lee
Splitting out from my previous 'Apple Watch App Crashes' case which proved to be related to connecting an external Heart Rate Monitor like Polar H10- to Watch Bluetooth - Issue 'workaround' but not resolved but connecting H10 to iPhone Bluetooth during workouts
During the above case investigation I also highlighted that my Watch App would Crash if the Strength Training workout had 'Custom Exercises' in it as well as after the initial Sync it would then 'un-sync the custom exercises
After running the App for a week without a single crash, after connecting my Polar H10 to my iPhone instead of the Watch, Today was the first day I tried to run a saved workout with 'Custom Exercises', after 20 seconds the App crashed and then when I restarted I only had 5 exercises show instead of of the 8, which were still showing in the Phone App
Amanda
under review
Amanda
Hi again Lee, we're looking into this as well! Earlier you had tried removing special characters from the titles, did this work?
Amanda
Can you also submit your logs again please?
L
Lee
Amanda There are no special characters in my Custom Exercise names… only the Workout Name and after I had a week of no crashes with the Polar H10 connected to my iPhone I changed the remainder of my Workout Names back to having _ between the words, and still no crashes due to special character use in workout names…
L
Lee
Amanda just sent, last ‘unsync’ and crash due to custom exercise use was Wednesday @ 13.24
Amanda
Lee: Just to confirm, this is only occurring in workouts with custom exercises, and before you have pressed play on any of the exercises?
L
Lee
Amanda yes correct Amanda, I went a whole week without a crash and the moment I opened a workout with a Custom Exercise it crashed, whilst I was in the warm up, I hadn’t even started the first custom exercise… then when I restarted the app only the 5 ‘standard’ exercises were left synced on the watch… whilst all 8 exercises were still on the phone as per the photos