Watch App Crashes and 'un-sync's' Custom Exercises
under review
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Lee
Splitting out from my previous 'Apple Watch App Crashes' case which proved to be related to connecting an external Heart Rate Monitor like Polar H10- to Watch Bluetooth - Issue 'workaround' but not resolved but connecting H10 to iPhone Bluetooth during workouts
During the above case investigation I also highlighted that my Watch App would Crash if the Strength Training workout had 'Custom Exercises' in it as well as after the initial Sync it would then 'un-sync the custom exercises
After running the App for a week without a single crash, after connecting my Polar H10 to my iPhone instead of the Watch, Today was the first day I tried to run a saved workout with 'Custom Exercises', after 20 seconds the App crashed and then when I restarted I only had 5 exercises show instead of of the 8, which were still showing in the Phone App
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Lee
Hi Amanda - Was going SO well, over a week without a crash and then 2 crashes today, July 4th @ 14.17 during warmup again, but an usual crash an hour in at 15.03, it never usually crashes that far into a workout.... watch logs uploaded
Amanda
Lee: Thanks for the update Lee. We've made some performance improvements, but I'm sorry to hear that it is still crashing. Were you able to determine if custom exercises played a part?
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Lee
Amanda - I dont think its related to Custom Exercises, however most of my workouts have at least 1 custom exercise in them so its hard to rule out... it just crashed again, just a few minutes into warmup, so not even on first exercise.... not sure if its relevant but watch screen went completely back for a few seconds before going to usual Apple Watch face - Timestamp July 7th 13.23
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Lee
Hi Amanda - Most recent Crash Today - Timestamp 14.17 on June 24th - Crashed again just a few minutes in during warmup time, before starting first set - Watch Logs Uploaded
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Lee
Hi Amanda - Back after a month of 50Th BDay celebrations (i.e. slight break from gym other than maintenance) - Ive been back into full 60-90 min workouts for over a week and the updates have helped MASSIVELY... But i am still getting the very occational app crash, again usually within first minute or two of opening app and starting warmup, i.e. timer is going but havent started my first set yet as warming up on cross trainer... ive just uploaded logs, it has occurred every workout for past 3 days, you will see first workout is just a minute or two, which is where the crash occurs
Amanda
under review
Amanda
Hi again Lee, we're looking into this as well! Earlier you had tried removing special characters from the titles, did this work?
Amanda
Can you also submit your logs again please?
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Lee
Amanda There are no special characters in my Custom Exercise names… only the Workout Name and after I had a week of no crashes with the Polar H10 connected to my iPhone I changed the remainder of my Workout Names back to having _ between the words, and still no crashes due to special character use in workout names…
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Lee
Amanda just sent, last ‘unsync’ and crash due to custom exercise use was Wednesday @ 13.24
Amanda
Lee: Just to confirm, this is only occurring in workouts with custom exercises, and before you have pressed play on any of the exercises?
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Lee
Amanda yes correct Amanda, I went a whole week without a crash and the moment I opened a workout with a Custom Exercise it crashed, whilst I was in the warm up, I hadn’t even started the first custom exercise… then when I restarted the app only the 5 ‘standard’ exercises were left synced on the watch… whilst all 8 exercises were still on the phone as per the photos
Amanda
Lee: Hi Lee, apologies for the delay. We haven't forgotten about this and are taking a deeper look into this issue. Stay tuned!
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Lee
Amanda Okay thanks for the update
Amanda
Lee: Hi Lee, can you please update to the latest version in the app store and see if this issue remains? We pushed a small fix.