Workout sync fail and no HR data
closed
J
James Harrison
After completing a workout the app just freezes on the spinning wheel icon. It never uploads or syncs the workout. I then have to force close the app to which results in no data being recorded. I use both the IOS and AW, both of which are on the latest update and Bevel has full access to my Apple health. Also during the workout the app does not show my HR data, the HR icon is blank. Any ideas??
Randell
marked this post as
closed
Closing this ticket for now since we haven't heard back from you. If you are still experiencing this issue, feel free to comment back in here.
Randell
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under review
Randell
Hi James Harrison, Thanks for reporting this. First, can you please confirm with me if you are on the latest version for both Watch and Phone Bevel app?
Please share a screenshot of the following for me:
- Bevel -> Profile, scroll down to the bottom.
- Bevel watch app -> Gear icon -> Scroll down to the bottom.