Zero heart rate values shown in bevel app | Voters

Zero heart rate values shown in bevel app

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Kelly Ezell

None of my heart rates show in the bevel app, but I wear an Apple Watch and they are shown in Apple health. Sleep values do not show up either. What good is the app if it doesn’t give me any info?

A week ago

Randell

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closed

Randell

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under review

Randell

Hi Kelly Ezell, Let me try to help you with this.

Can you please go to Bevel -> Profile -> Data Sources, screenshot the view for me?

Kelly Ezell

Randell I don’t see anything that says profile?

Kelly Ezell

Randell

Kelly Ezell Hi, my apologies for the confusion. It should be your Profile picture in the upper right corner of the app.

Randell

Kelly Ezell Thanks for this screenshot. I’d like to confirm- is this your first time wearing your Apple Watch?

Also, can you please check if your watch is on Low-power mode?

Kelly Ezell

Randell it is not on low power mode and I’ve worn the watch for about 6 years, everyday.

Randell

Kelly Ezell: I see, thank you for answering that. I'd like to verify 2 more screenshots if possible-

Can you please kindly send me the following screenshots?

Bevel home view and your Stress page view.
Apple Health -> Heart Rate -> Scroll down to "Show all data", tap it -> Tap on today's date -> Screenshot the view for me.

Randell

Kelly Ezell: Also, for this screenshot that you have provided, it seems like you have 2 sources of Heart Rate data, can you please tap on this (Bevel -> Profile -> Data Sources -> Heart Rate) and screenshot the view for me?

Kelly Ezell

Randell

Kelly Ezell

Randell

Kelly Ezell: Thank you for the screenshots it seems like your "Today's Stress" is updated as of the latest so we can confirm that.

Now, for your sleep data- It seems like you have 0 sources being recognized for sleep here and I would like to verify this. Can you please go to Apple Health -> Sleep -> Scroll down to "Show all data", tap it and screenshot the view for me?

Kelly Ezell

Randell

Kelly Ezell: Hm gotcha. Can you please go to Bevel -> Profile -> Data Sources -> Sleep -> "Hide data sources", and check if your watch is added to the list of hidden sources there?

Kelly Ezell

Randell it doesn’t give me an option to add anything.

Randell

Kelly Ezell: I see now. It looks like Bevel isn't able to read the data from Apple Health for this.

Let's try this:

Go to Apple Health -> Sharing -> Apps -> Bevel
Turn all permissions Off, then turn them On again
Make sure everything is toggled On for both Read and Write data

Once done, force close the Bevel app, reopen it, and check if the Sleep Data Sources now show your latest data. It should look like the screenshot I attached.

Kelly Ezell

Randell it’s all there now!!!!

Randell

Kelly Ezell: Nice, now- we have to check for your Recovery score and why it is not showing. Can you go to Bevel -> Profile -> Customization -> Calculation, screenshot the view for me?

Kelly Ezell

Randell

Kelly Ezell: I see, gotcha. Can you please check the following for me in Apple Health?

Apple Health -> Heart Rate -> scroll down to "Show all data", tap it -> tap on today's log -> Screenshot a good chunk of Heart Rate raw data that falls within your sleep period.
Apple Health -> Heart Rate Variability -> scroll down to "Show all data", tap it -> tap on today's log -> Screenshot a good chunk of HRV raw data that falls within your sleep period.

Kelly Ezell

Randell

Kelly Ezell: I see, it seems like your Apple Watch only recorded 2-3 HRV data points during your sleep.

Can we try again tonight but lets make sure about the following:

Turn on Sleep Focus Mode before sleeping.
Ensure your watch has enough battery before sleeping to prevent it from entering Low Power Mode.
Optional: Turn on AFib History for more HR readings.

Kelly Ezell

Randell I will try that tonight and get back to you.

Kelly Ezell

Randell

Kelly Ezell Thanks for confirming! This seems resolved now, let me close this ticket for you.