Calorie tracker topped working
under review
Randell
under review
Randell
Hi Ronny, Can you please go to Apple Health -> Macros (Carbs, Protein, and Fat), scroll down on each page view, tap "show all data", check there if Bevel writes the macros raw data of each food you have logged for today? Pleas send a screenshot if possible
Ronny
Randell it’s stopped writing today for all macros.
Randell
Ronny I see, lets go and verify some of your settings first.
- Go to Bevel -> Nutrition -> 3 dot Icon -> Nutrition Settings -> Under “Apple Health” section, see if you have everything toggle On.
- Bevel -> Profile -> Data Sources -> Nutrition, send a screenshot for me.
- Apple Health -> Sharing -> Apps -> Bevel, can you manually toggle off and on again the Carbs, Protein, Fat.
Once done, try to log your food again.
Ronny
Randell I did. No changes.
Randell
Ronny Can you try going to Bevel -> Customization -> Nutrition, disable nutrition, then force close the app.
Open Bevel again, go back and enable again then try to log your food and see if this will work?
Ronny
Randell nope. Didn’t work 😔
Randell
Ronny: Hmm I see. Can you try to go to Apple Health -> Carbs/Protein/Fat and add data there manually then see if it will reflect to Bevel?
Ronny
Randell yes, it shows up in bevel
Randell
Ronny: Gotcha. Please go to Bevel -> Profile -> Scroll down to the bottom -> tap "send logs to developer". Once done, please let me know which Email/Apple Id you have used to log in to Bevel and we will take a look at it on our end.
You can send your email address to hello@bevel.health, if you are not comfortable of sending it here.
Thanks!
Ronny
Randell done
Ronny
Randell I have found the issue.
This morning I was looking for a calorie tracker that can give me a widget on my watch because bevel doesn’t provide that.
One application wrote a “0” into every category in the database. Bevel could not handle that. Once I removed the “0” everywhere bevel started working again
Randell
Ronny: I see, thank you for catching that one! Let us check on our end for this.