Canny AI
Merged in a post:
Won’t collect my sleep data
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bradley99webb
It won’t refresh sleep data, I never have any sleep data even though it shows in apple health
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bradley99webb
Sorry yes it was my Apple Watch not recording the data not bevel !
Randell
bradley99webb: Gotcha, Thanks for confirming!
Please let me know if you have any further questions!
Randell
Hi bradley99webb, Since we haven't heard back from you, I'll go ahead and close this ticket. If you're still experiencing the issue, feel free to comment, and we'll take a closer look!
Randell
Hi bradley99webb, I'd like to follow up on this please, are you still experiencing this issue?
Randell
Hi bradley99webb Let me try and help you with this.
Are you using any other apps/devices to track your sleep?
Can you please send a screenshot of your Sleep Data Sources in Bevel? Go to Bevel -> Profile -> Data Sources -> Sleep. Screenshot this view for me
Also please do send a screenshot of your Sleep Data in Apple Health, Go to Apple Health app -> Sleep -> Scroll down to “Show all data”. Screenshot this view for me
Randell
closed
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greg hitt
I understand that.. it seems to have started with the update a few days ago.. I charge & wear my watch to make sure it gets my sleep data.. we will soon see if this helps.. thanks for the reply!
Randell
greg hitt: Hi Greg, it seems like I haven't heard back from you. I will close this ticket for now, if this is still an issue on your end please don't hesitate to comment back here and I'll open this ticket again for you so we can investigate further. Thanks!
Randell
under review
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greg hitt
Too late, I have reset all the data and cleared cache 😕 hope this works.. sleep is the #1 reason I got the app..
Randell
greg hitt: If I may add, as long as there's data in your Apple Health, Superset should be able to retrieve that data and display your scores.
Additionally, if a metric is missing, you can tap the “Why do I have no data?” card, and the app will provide an explanation.
This is often due to a combination of factors such as not wearing the watch during sleep or missing baselines.