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Tayler H
Hi there, I’m facing this issue as well where someone in my family has a subscription, is sharing it but it doesn’t register that it’s being shared on my app. Can you please help?
Randell
Tayler H: Can you send a screenshot of what you see on your end? You can send it here or to hello@bevel.health.
Also, when you are on the payment screen, can you scroll down and tap Restore Purchase?
You can refer to this recording here: https://share.cleanshot.com/W9JpjT6p
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Tayler H
Randell hi Randell, see attached. I’ve tried doing restore but get the message that there isn’t a subscription active even tho it appears to be in family sharing
Randell
Tayler H: Thanks for the update. Is this the first time that you are trying out Family sharing for Bevel? Or were you able to make this work previously?
Can you go to Bevel -> Profile -> scroll down and tap "Send logs to Developer?"
See my screenshot for referrence
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Tayler H
Randell first time. I haven’t had it working yet. Will send logs now
Randell
Tayler H: Thanks! Also, can you confirm what name you have in the Bevel app?
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Tayler H
Randell Tayler Hubber-Davis
Randell
Tayler H Thank you
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Tayler H
Hi Randell is there any update on this? Thanks!
Randell
Tayler H: Hi, let me follow up with the team on this.
My apologies for this.
Randell
Tayler H: Could you provide an email address I can use to ask a few questions regarding your family member's subscription?
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Tayler H
Randell I’ll email hello@bevel.health now
Manuel
My girlfriend has to press restore subscription daily. The app keeps kicking her out asking for her Apple ID password again, without the option of Face ID or 1Password. Maybe you can look into that. :) Grey
Grey
complete
S
Stuie Durose
Yes it was working as expected this morning.
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Stuie Durose
I too have this issue, it just after saying your family member has paid membership, yours is free, press ok and it just returns to subscribe screen. Family sharing turned on.
Grey
Stuie Durose: Do you mind sharing with me a recording or screenshot of this?
S
Stuie Durose
Grey I just went to get a screenshot this morning and it went right through to pro and is working. Perhaps it needed some time to register?
Grey
Stuie Durose: That could be possible. It does take a while for the app store to updates sometimes. So does it work as expected now for your family member?
Grey
in progress
Dylan
Grey Just got the alert that family sharing works. Thank you so much!
Edit: just kidding, looks like it needs some mobile work that's not released yet.
Grey
Dylan: That's correct. I am still working on it. What are you seeing on your end?
Dylan
Grey (ignore turn-off, I don't like auto-renew so i always cancel then re-up)
Grey
Dylan: I believe toggling that on should work. Are you saying that there's some UI bugs? Or just commenting that I probably still have some work left?
Besides that, I am working on a couple of edge cases for Family Sharing that will be released in the next update, but it should not block it from working
Dylan
Grey I cannot seem to figure out how someone in my family can actually redeem this after I toggle it on. My dad just seems to get to the point where it asks him to sign up for the free trial.
Grey
Dylan: Can you try to ask them to click restore purchases?
Dylan
Grey where is this?
Grey
Dylan: It should be in Manage subscription in settings. So if they are onboarding for the first time, they should skip the payment screen and go straight to the app settings -> manage subscription.
Dylan
Grey Seems each time he clicked it it just said verification failed. May be too fast after clicking the toggle, will try again later.
Grey
Dylan: Ok please let me know. And if it doesn't work, can you ask him to take a screenshot? It's working on my end
Sean Renton
Grey Can’t seem to get it to work on the wife’s phone either. When I click on restore purchase it prompts for her iCloud password and then it doesn’t do anything.
Grey
Sean Renton: Got it. Just to confirm, you're saying that after your wife enters her password, it doesn't do unlock anything?
EDIT: can you confirm that you have Superset shared to your family? You can toggle it in Settings -> Management subscription -> Edit subscription
Sean Renton
Grey Have the toggle for family sharing on and when she hits the restore purchase button it prompts for iCloud password. Enter the password and then nothing happens. Can click the restore button numerous times and will still prompt for the password.
Manuel
Any updates on this? 😮💨
Michael Schjødt-Christensen
Really looking forward to this!
Manuel
Please push this to the top of planned features - many people are using family sharing with their partner. Don‘t let them wait! :)
Grey
planned (soon)
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