App hangs when diving into details (e.g. Net Energy over time) since Fall update | Voters

App hangs when diving into details (e.g. Net Energy over time) since Fall update

waiting for internal input

Jamie S

App hangs completely (have to force quit) when tapping into a second level detail page - eg the Net Energy over time widget on the Nutrition screen. Is the app using a different view or transition between these screens in the new update? iOS

December 1, 2025

Markus

marked this post as

waiting for internal input

Markus

marked this post as

waiting for user input

Jamie S

Hi - I went through the app and found this happening in several other places:
Home: Activity Status; an activity from the day (eg Outdoor Walk); but NOT Primary Sleep below activities
Home->Stress: any of the trends (Stress score; non-activity stress; sleep stress)
Home->Strain (dial/meter at top): An activity from the day (eg Outdoor Walk); any of the Trends tiles (eg Strain Score)
Home->Sleep (via dial/meter at the top): Any of the trends tiles (eg Sleep Score)
Everything on the Fitness, Journal, and Biology tabs seem to work fine, as well as the main Recovery screen

Markus

Jamie S: Hey, can you please check if you have set data loading window to "> one year" in the app?

Jamie S

Markus Hi - I do not

Markus

Jamie S: Can you please go to options -> scroll down -> send logs to developer so that we can further nail down the issue.

Jamie S

Markus Sure, done

Jamie S

Markus Let me know if you need anything else - thanks!

Markus

marked this post as

under review

Jamie S

Many of the sub-screens off the Nutrition screen seem to freeze the app: the info icon at the top, My Foods, Macro Balance Net Energy that I’ve found so far. Video attached - it’s hard to show in a screencap, but it hangs, I quit and restart the app, and it hangs again (edit: video was too large to attach, but the rest stands)

Markus

Jamie S: Hey can you please send a screen recording of what is happening to my mail : hello@bevel.health - this will help us to pinpoint the issue.

Markus

Jamie S: Hey can you please send a screen recording of what is happening to my mail : hello@bevel.health - this will help us to pinpoint the issue - in case you missed this message here.

Jamie S

Markus Sorry, I did miss that. Will send now

Jamie S

Sorry, I didn’t get any notification that you had replied here. I can attach some videos and more examples

Markus

Jamie S Hi there,
We just wanted to follow up since we haven’t heard back from you yet. If we don’t receive a reply within the next 24 hours, we’ll go ahead and close this ticket.
If you still need assistance, just let us know—we’re happy to help!

Markus

marked this post as

waiting for user input

Markus

Jamie S Hey, just to confirm - you are talking about the 2.3.3 version - right? Does this happen only on the Net Cals or also on any other tab?

Can you try to restart your phone and see if it happens afterwards, please?