Apple Watch app not displaying same data as iPhone app
closed
Ryan Gilleland
On my Apple Watch, none of the data measures match the number on my phone. The strain value is always much less on my watch, and sleep, energy and the rest are usually close to the numbers on my phone but still a bit different. I’ve tried resyncing multiple times but it always stays at the numbers from before, not the numbers on my phone.
Randell
closed
Randell
under review
Randell
Hi Ryan Gilleland, When you mentioned you've tried resyncing multiple times, are you referring to the Baseline/iCloud sync?
Can you please go to the Bevel Watch app -> Gear icon -> Baseline/iCloud, and send a screenshot? I'd like to check if it's synced to the latest.
Ryan Gilleland
Randell here is the screenshots taken just now, I also included screenshots of the strain value on my phone versus my watch. For context I just got done a weightlifting session tracked on Bevel strength trainer.
Randell
Ryan Gilleland: I see, Thanks for the info.
Which version of the app are you currently in? You can check this by going to Bevel -> Profile -> Scroll down to the bottom. Also, can you try to restart your watch and see if it will fix the issue for you?
Ryan Gilleland
Randell Here is a screenshot, I’m on version 2.0.8. I restarted my watch and the issue is still persisting. I do have an Apple Watch SE 1st gen, so unfortunately I can’t get the most recent system update, could that be causing the issue?
Randell
Ryan Gilleland: Oh I see. Can you try going to Bevel Watch app -> Gear Icon -> Tap "Resync Health" and see if this will fix it for you?
If not, try to re pair again your phone and watch. You can follow this link here: https://www.zdnet.com/article/how-to-pair-and-unpair-apple-watch/
Ryan Gilleland
Randell Re pairing my Apple Watch worked! Watch data is exactly the same as my phone now, thank you so much for the help!
Randell
Ryan Gilleland: Thanks for confirming. I’ve had the same exact issue reported to me back then with another user who's using the same Apple Watch model as yours and that was what able to fix it.
This could be due to the WatchOS version of the watch.
For now, let me close the ticket for you.