What: Hi, for the Strength Builder, are you saying that all your Workout plans are gone? or is it just not appearing on your Apple Watch?

Randell all are gone

What: Gotcha, can you please confirm if you have enough storage on your iCloud?

The iCloud entries/tags and Strength Builder workout plans should sync eventually, please give it some time.

RandellIt's been 90 minutes now. So far neither journal entries or workout plan is back.

I can confirm that my iCloud is still free (264.3 GB of 2.2 TB used)

What: I'm jumping in here for Randell. First I want to confirm if you are also the same user that posted on Reddit here so that I have context: https://www.reddit.com/r/bevelhealth/comments/1gm3h2l/bevel_not_synced_to_screen_time_icloud/

If so, before you reinstalled the app, was your phone connected to iCloud?

Grey Hey Grey, thanks for jumping in. Yes, same user.

And yes, my Phone was connected to the cloud.

Maybe there is a technical reason why I witness both things: 1. My data is not syncing from the cloud after re-install and 2. Bevel is the only app which is not visible in the Cloud Screen Time settings.

In any case, it seems that my Bevel App seems to have some trouble with the apple cloud connection.

Grey Hey, just as an FYI since it’s been a couple of days:

Nothing synced backed.

Can you please help me get the data from months and months of journaling back?

I specifically asked if there is any risk because the journal data is worth a lot to me and I was told it would not be lost.

Randell No luck. Reinstalled last night. It fairly quickly restored back to the 27 Sept which was the date of switching to new phone but all previous journal entries are MIA

TJ: Hi for this issue, please ensure that your Baseline and iCloud are synced. You can check it by going to Bevel Watch App -> Tap the Gear Icon -> Baseline/iCloud should be synced to the latest. The same goes for your Bevel Phone app, you can go to Bevel -> Profile -> iCloud and see that it is synced to the latest.

Once all of these are confirmed, please give it some time to sync, it should eventually show up again in your Journal.

Randell Connected and Updated for over a week now. Still missing the data.

TJ: Hi TJ, are you still experiencing this issue, or has it synced already? If not, could you try reinstalling the app and check if it syncs after that?

It might not sync right away but please do keep an eye on it.

Randell Yeah I did this with Grey. Still unresolved. I assumed I just lost the data at this point and expect to lose it again whenever I upgrade my phone next.

Randell - it says it is currently synced and pulling down & refreshing doesn't change anything. I only have journal for yesterday. The workout plans have all been restored ok. My health data is apparently still downloading 21 hours later so not sure if that will impact it - looks like all of the recent health data is there but I've had an Apple Watch since the original release so there's a lot of health data in my account.

Simmo I see, thanks for the update. Please keep me posted on this!

It should sync eventually. Also, do you mind sending a screenshot of what you see?

Hi Simmo, I'd like to follow up on this. Did it sync now?

Randell No, it’s only got journal entries for the new phone. All health data and everything else on the phone is fully synced now

Simmo: Hi, thanks for the update! Please give it some more time. I’ll keep this ticket open so we can monitor it. It should sync on its own eventually.

Hi Simmo, are you still experiencing this issue, or has it synced already? If not, could you try reinstalling the app and check if it syncs after that?

It might not sync right away but please do keep an eye on it.