Bevel App - Phone and Watch Widgets Not in Sync – Recovery and Sleep Values Differ
waiting for internal input
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Anudeep Gadi
Randell I did not get any update and it’s been more than a week. Is someone looking into this ?
Randell
marked this post as
waiting for internal input
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Anudeep Gadi
Randell Yes both are on the same version 2.2.9
Randell
Anudeep Gadi: Thanks for the screenshots.
Can you please confirm the following for me?
- Do you have any other sources writing Sleep data in Apple Health?
- Can you please go to Bevel -> Profile -> Data Sources -> Sleep, screenshot the view for me?
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Anudeep Gadi
Randell it’s only my Apple Watch Ultra 2. Attached the screenshot
Randell
Anudeep Gadi: Thanks for the screenshot. Please give us some time to investigate further.
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Anudeep Gadi
Randell Sure
Randell
Anudeep Gadi Hi, can you please try going to your Bevel watch app -> Gear Icon -> tap "Resync Health" see if this fixes the issue for you?
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Anudeep Gadi
Randelli I tried doing this but still recovery and sleep values are showing different on the watch complications from what I see on the bevel app on the phone. See screenshots
Randell
Anudeep Gadi: I see. Can you please go to:
- Bevel -> Profile, scroll down to the bottom -> Tap "Send logs to Developer" on your phone
- then, go to your Apple Watch Bevel app -> Gear Icon -> tap "Send logs" as well.
Once done, please email me at hello@bevel.health the email address/name you've used to log in to Bevel so I can pull your logs. Thanks!
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Anudeep Gadi
Randell done and email sent.
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Anudeep Gadi
Randell any further updates on this ?
Randell
Anudeep Gadi: Hi Anudeep, we are still investigating this issue. We are aiming to fix this ASAP. Thank you for your patience on this.
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Anudeep Gadi
Randell Thanks for the update!
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Anudeep Gadi
Randell any further update on this ?
Randell
Anudeep Gadi: Hi Anudeep!
I just heard back from the team about this issue. We’re still working on a fix and are aiming to resolve it in one of the upcoming updates, potentially after the Fall release if we haven’t fully figured out the fix by then.
In the meantime, just to make sure- are you currently on Bevel's default calculation setup? Can you please go to Bevel -> Profile -> Customization -> Calculation, screenshot the view for me?
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Anudeep Gadi
Randell Here you go
Randell
Hi Anudeep Gadi, Thanks for reporting this. Can you please quickly confirm with me if both your Watch and Phone are on Bevel version 2.2.9? To check and verify this, please go to:
- Bevel phone app -> Profile, scroll down to the bottom. Screenshot the view for me.
- Bevel watch app -> Gear Icon -> scroll down to the bottom, screenshot the view for me.