Bio absent last 3 months
in progress
Randell
Randell
Hi Mathew, Can you please confirm again where it is not importing to? Is it on Apple Health or the data is in Apple Health already but Bevel isn't showing it to you on Bevel's bio tab view?
M
Mathew
Hi Randell, thanks for the quick response. Exactly as you said. Attaching screenshots to confirm the behaviour
Randell
Mathew: Got it. This is an issue we're currently investigating. I'll go ahead and merge this ticket with an existing one. Thank you for reporting it!
M
Mathew
Randell cheers mate
Randell
Randell
Hi Marwan Takieddine, Can you please share a screenshot of what your Biology looks like?
Do you have existing data (Vo2 Max, Weight, Body Fat, etc.) on your Apple Health app? Can you please send a screenshot of the raw data from Apple Health as well?
Marwan Takieddine
Randell hey, I do enter my body weight regularly, however I don’t with body fat)
Randell
Marwan Takieddine: I see, can you try to reinstall the app and see if it fixes this issue for you?
Also, for tracking your weight- Yea, you can manually input it regularly. Some users prefer using a Smart Scale, which syncs the weight data directly to their Apple Health app. From there, Bevel automatically pulls in the data, keeping your records up to date. We have a planned ticket where you will be able to hide metrics such as Body Fat, so there's no harm in not putting in any for now, I don't add mine either :)
One last thing, before you reinstall, could you please go to Bevel -> Profile -> Data Sources and take a screenshot of the view? I just want to confirm that this isn't the same issue we've seen before. Thanks!
Marwan Takieddine
Randell
Randell
Marwan Takieddine: Thanks, looks good. Can you please go ahead and reinstall the app
Marwan Takieddine
Randell I just did but the problem is not fixed
Randell
Marwan Takieddine: Got it, We're currently looking into this and will update you once it's resolved. Thanks for bringing this to our attention!
I'll merge this ticket with an existing one.
Grey
in progress
Grey
Grey
planned (soon)
Rodrigo Alberto Araya Figueroa
Here’s the translation:
Yes, I installed it two days ago, but I’ve had the problem since I installed the app several weeks ago. I was never able to see the data in Biology, but since I didn’t know how to report it, I didn’t give it much importance. However, when I found the discussion on Reddit yesterday I thought it was important to mention that I also had that problem."
Randell
Rodrigo Alberto Araya Figueroa Hi, thanks for the info. Are you currently using IOS 18 beta?
Randell
Hi Rodrigo Alberto Araya Figueroa, Thanks for reporting. This is an issue that we are currently checking.
Are you in the IOS 18 Beta?
Have you tried resetting your permissions? Can you please send a screenshot of what your Data Sources in Bevel look like? Go to Bevel -> Profile -> Data Sources. Screenshot this view for me
Rodrigo Alberto Araya Figueroa
Randell
Randell
Rodrigo Alberto Araya Figueroa Thanks for the screenshot. Have you tried resetting your Permissions? Can you please force close the Bevel app first before you try to reset your permissions in Apple Health?
You can do this by going to Apple Health -> Sharing -> Apps & Devices -> Bevel
Rodrigo Alberto Araya Figueroa
I did it, but no data still appears in Biology.”
Randell
under review
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