Randell worked for me, amazing! Thanks.

Randell It's solved, thanks for the support!

Randell Thanks for reaching out.

I had already tried and I just tried again now, didn’t solve the problem.

I can assure I did it properly because I opened Bevel between steps as well to make sure the other data was gone after removing permissionh.

Joseph Nader Hi, it is all good. It is just a simple troubleshooting to see if it fixes the issue. Clearly, it did not as you confirmed it. Can I ask, are you currently on the latest version of the app (2.0.3)?

Also, can you please go to Bevel -> Profile -> Scroll down to the bottom, tap “Send logs to developer”, once done, please let me know which email/apple ID you have used to register or log in on Bevel, you can send it to hello@bevel.health if you are not comfortable sharing it here.

Randell Hello, yes I have latest version. Just did what you asked and will send you a mail.

Joseph Hi, just to confirm again. The email address you used to send us an email is the one linked to your Bevel account (You are using to log in), correct?

Randell correct

Joseph Nader: Thanks! I'll let the team know.

Joseph Nader: Also, can you please go to Bevel -> Profile -> Data Sources, screenshot the view for me?

Randell any data on the biology section. I tried manually with weight now

Maximiliano Florentin: Gotcha, can you please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer". Then let me know which email you have used to log in/register to Bevel. (You can email it to me at hello@bevel.health for privacy)

This is an issue that we are currently investigating and the logs would really help us a lot. Thanks!

Randell Done

Maximiliano Florentin: Thanks! Let me merge this to an existing ticket and will give you update once we ship out a fix.

Pablo W: Hi Pablo, which specific metrics are not reflecting for you in Bevel? Do you mind sending a screenshot of your Bio tab?

For Vo2 Max, can you please go to Apple Health -> Vo2 Max/Cardio Fitness -> Scroll down to show all data and tap it, screenshot the view for me?

Same with Weight

Randell sure! Bio tab shows no metric at all

Pablo W: Have you tried reinstalling the app and see if this will fix it for you?

Also, can you go to Recovery -> Scroll down to "Trends" screenshot the view for me?

Randell haven't tried that. You mean deleting and re-downloading? That won't delete any data right?

Pablo W: Yes, it won't delete any data as long as your have your iCloud logged in.

I want to see if the reinstall will fix and force the permissions so Bevel and Apple Health will sync in terms of the missing data.

Before you reinstall, can you go to Apple Health -> Sharing -> Apps -> Bevel -> Turn Off all -> Turn On all permissions then force close the Bevel app and open it again to see if it will fix it for you.

Randell did the reinstall and it did not work :(

What can we do next?

Pablo W Did you try to reset your permissions by turning them Off and On again? (See my instructions above)

Also, can you go to Bevel -> Profile -> Data Sources, screenshot this view for me

Randell Yea I did reset permissions.

Pablo W: I see, can you please tap on Vo2 Max and send a screenshot?

Also, can you please confirm if you are on the latest OS version of the IOS? 18.2.1

Randell Yes I'm on latest OS version 18.2.1

Pablo W Can you try to manually log data in Apple Health for your Vo2Max (Go to Apple Health -> Vo2 Max -> Add data), then check the Data Sources again in Bevel if it will show Apple Health as a data source for Vo2 Max?

You can delete the data afterward, I just like to see if the Data Sources will read the data you manually logged

Randell Yes it shows the data source once I add it manually

Pablo W: Gotcha, thanks for the screenshot. When you force close the app (Bevel) and open it again, is it still not showing on your Bio

Also, this seems to be a bug on a few users, and the team is currently aware of this issue. I will keep you posted for updates or if there is additional info that we will need on our end. One last thing, can you please confirm what Apple Watch model are you using right now?

Randell yes when I force close it still doesn't show.

Apple watch series 10.

Thanks. Please keep my updated, happy to help. Love the app, would love to enjoy this tab as well.

Randell any news on this? Any timeline we should have in oir minds for this problem to be fixed? Thanks!

Pablo W: Hi, I can't give an exact timeline for this yet but rest assured that the team is working on a fix for this.

Also, have you tried restarting your phone to see if this will fix the issue for you? Have we tried that yet? And can you please confirm if you are on the latest IOS version?

Randell Yes, already tried restarting phone. I have the latest version for Bevel and iOS.

Also, weird stuff: weight tab shows data from health at the bottom. And VO2 max shows some super weird numbers.

Randell Randell Any news? Is this gonna take months or weeks? I paid the full year and would love to know.

Thanks!

Pablo W: Hi, thanks for following up on this.

I just escalated this to the team. Can you please confirm if you are on the latest version of the app? 2.0.0?

Randell yes just updated to 2.0. Same problem still.

Pablo W: Hi Pablo, can you please kindly send the developer logs on your Bevel phone app? To do this, please go to Bevel -> Profile -> Scroll down to the bottom -> Send developer logs.

Also, please let me know which email did you use to regsiter/login on Bevel.

Randell hi! Sure, I just sent the developer logs.

Can I send you the email privately to your email?

Pablo W: Yea, please send it to hello@bevel.health. Thank you!

Randell hey! Any news on this? I have a friend who also has this problem. Please let us know

Pablo W: Hi, a fix for this will be coming out soon.

Please stay tuned for the update version of the app in the next couple of days, or sooner.