Calories Differ from Apple Health.
closed
Randell
closed
Randell
under review
Randell
Hi Israel, Are you able to send a screenshot of what you see in Apple Health and in Bevel?
Also, we posted a guide on troubleshooting calorie data issues here: https://www.reddit.com/r/bevelhealth/comments/1jx0zb2/nutrition_troubleshooting_unexpected_energy_macro/ See if it will help. Or just feel free to state the issue here and we will gladly help you clarify.
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Israel
Randell thanks for the reply. In Apple Health it shows a total of 3,503 burned calories. That’s both resting and active calories. In Bevel, the total is only 2,532 calories.
Randell
Israel: Thanks! on your screenshot here, can you go to Apple Health -> Active Energy -> Scroll down to Data Sources & Access, tap it and screenshot the view for me?
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Israel
Randell sure.
Randell
Israel: Can you scroll down on that screenshot? I'd like to see what is writing/logging there.
Also, please go to Bevel -> Profile -> Data Sources -> Workouts, screenshot the view for me.
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Israel
Randell yesterday it calculated the calories correctly.
Randell
Israel: Can you go to Apple Health -> Workouts -> Scroll down to show all data, tap it and screenshot the view for the 15th? I'd like to check if there are any other sources that have logged data there besides Apple Watch and Connect.
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Israel
Randell
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Israel
Randellits still not adding the calories correctly. Were you able to find a solution?
Randell
Israel: Hi, is it only the 15th that it isn't adding up to correctly on your end? or it persist on your recent data as well?
Can you please check and verify the workouts during the 15th is accurate with what is in Bevel in terms of duration?
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Israel
Randell yeah the workout times are accurate.
This is from today so far. BEVEL shows 1,226 total burned. Apple health shows a total of 2,067 total burned.
Amanda
Israel Hi Israel, jumping in here. I'd like to verify whether it is your active or resting calories that are not showing correctly so we can further debug.
Can you please send me a screenshot of your two workouts from today both in Bevel and Apple Health, showing the active calories?
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Israel
Amanda hi, thanks for your help.
Amanda
Israel: It seems like your Active Energy in Apple Health is aligned with Bevel. Can you please check Apple Health -> Resting Energy, make sure Bevel is allowed to read data?
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Israel
Amanda it seems like it’s not reading the active calories. When I stop allowing it to read the active calories from Apple health the total calories do not change on Bevel
Amanda
Israel: If you go to Settings -> Clear cache, does that reload the calories?
Amanda
Hi Israel, just wanted to follow up if that solved the issue?