Family Sharing not working correctly | Voters

Family Sharing not working correctly

complete

Manuel

As I already commented on the family sharing post, there seems to be some problems with it. My girlfriend has to press restore subscription nearly daily and it keeps kicking her out of premium. Reinstall, reboot and clear cache has already been tried.

March 8, 2024

Canny AI

Merged in a post:

Family subscription doesn't work

Salma Fuadiyah

October 30, 2024

Randell

Hi Salma Fuadiyah, Since we haven't heard back from you, I will close this ticket for now. Please let me know if you are still having this issue, and I'll reopen it for us to take a look. Thanks!

Randell

Hi Salma Fuadiyah, I'd like to follow up on this ticket. Are you still having this issue?

Randell

Hi Salma Fuadiyah, Can you please provide more info regarding this? Are you able to send a screenshot or screen recording? If so, please send the screenshots here or a screen recording to hello@bevel.health

Grey

marked this post as

complete

Randell

marked this post as

under review

Randell

marked this post as

closed

Manuel

Randell Why‘s that? Last time I talked to Grey via email he was still investigating. I figured out it has something to do with people who have used their trial before. The bug is still not fixed on my end.

Randell

Manuel: Hi Manuel, My apologies for closing the ticket by mistake. Rest assured that this issue is being worked on and will have a fix released on the next update. I will change back the status to Under Review. Thanks!

Grey

marked this post as

under review

Grey

Hi Manuel, thanks for reporting. That shouldn't happen. Sorry about that.

Let me look into it and will try to get out a fix asap. If possible, can you share with me a recording of what it looks like on her end?

Manuel

Grey Hi there. I sent you a video to hello@supersethealth.com

Grey

Manuel: Thank you Manuel. I got your email and will look into what's going on here.

Grey

Mani Kandan, upon further investigation, I cannot seem to reproduce this issue on my end.

Is your girlfriend still having this issue? It might be an error with iCloud on her phone.