HRV data not found from Apple health ultra human ring
closed
Randell
closed
Randell
Hi Oliver Bennett, since we haven't heard from you. We will close this ticket now.
Please let me know if you are still having this issue by commenting and answering Grey's reply to the thread then I will re-open this ticket. Thanks!
Randell
Hi Oliver Bennett I'd like to ask for some updates on this.
Are you still having this issue? Can you please answer Grey's question?
O
Oliver Bennett
Hey Randell
Any idea why no data sources show? All the data is in Apple health
Randell
Oliver Bennett Hi Oliver, are you still not seeing any Data Sources on your end? Have you tried force closing the app and openning it up again? and see if this fixes the issue?
or can you please check your permissions in Apple Health?
You can go to Apple Health -> Sharing -> Apps and Services -> Bevel. This should be turned On.
Also, are all the missing data (Spo2, Temp, etc) in Apple Health?
Randell
Oliver Bennett Once you are able to pull in Sources on your Data Sources tab can you please send a screenshot again with the things I asked below
O
Oliver Bennett
Randell’
Iv done the above and you can see the data in apple health (apart from Spo2 as garmin wont write data too health and ultra doesn’t track)
O
Oliver Bennett
Randell
Oliver Bennett I see, can you please tap on Heart Rate, HRV, Resting Heart Rate, and Sleep fron that Data Sources screenshot for me then screenshot each view?
Also, can you go to Bevel -> Profile -> Customization -> Calculations. Screenshot this view for me?
Did you enable write permissions for your UltraHuman and Garmin to write data in Apple Health?
Grey
Oliver Bennett, in addition, can you share screenshots of Ultrahuman data in Apple Health?
Apple Health -> HRV -> Show all data -> Tap today
I've heard that Ultrahuman is having a bug where it doesn't write HRV to Apple Health at the moment.
Randell
under review
Randell
Hi Oliver Bennett, Let me try and help you with this.
Are you using your UltaHuman ring to track your Sleep?
Can you please send a screenshot of the following:
Recovery Trends
Bevel -> Recovery -> Scroll down to Trends and screenshot the view for me (I want to check if you are only missing HRV)
Sleep Stages
Bevel -> Sleep -> Primary sleep (under Activities) -> Screenshot the Sleep Contributors for me
Data Sources
Bevel -> Profile -> Data Sources -> Sleep. Screenshot this view for me
O
Oliver Bennett
Randell
Hey Randell Iv got HRV data now but I wear a garmin and Ultrahuman but doesn’t seem any o2 or RR data
O
Oliver Bennett
Seems it’s not picking up any data sources for the other metrics?
O
Oliver Bennett