Sean Belliveau I see, Thank you for the screenshot. It seems like you only have your Apple Watch logging HRV data to your Apple Health.

Do you have AFib History turned on? Is that available for you in your region? Can you try turning that On and see if there will be some improvements with it?

Looking at your data, for the period of 1:37 AM to 5:53 PM it only logged 6 data points. When you have AFib History, that is what it would look like (please refer to my screenshot)

Also, can you please go to Bevel -> Profile -> Data Sources -> HRV, screenshot this view for me

Randell I have temporarily deactivated the sync with the other devices and I was only using the Apple watch yesterday/today. Also the other two ONLY send data to Apple health, not Bevel. Ignore the other Apple watch in there, it hasn’t existed for a year.

Randell I don’t use the AFIB feature but I will configure tomorrow. I’m still sort of wondering why this just started over the last two days, it’s odd.

Sean Belliveau Gotcha, please try to have that feature on and keep me posted for updates tomorrow.

Also, just to be sure, are you using Sleep Focus mode before you sleep or do you have a Sleep schedule set up in Apple Health?

Randell Sleep Focus mode on a schedule depending on the day.

Sean Belliveau: Gotcha, please keep me posted for updates if the issue still persists

Randell So, it worked fine this morning and I didn't enable the AFIB feature yet. Actually it worked better than usual....I generally have to open Apple Health before Bevel will sync in the morning. This still feels like some sort of issue related to iCloud Sync to me but I don't know. I'll keep watching it over the next few days.

Sean Belliveau: I see, thanks for confirming this!

I can leave this ticket open for a day or two and see if this issue still persists on your end.

jessica branegan: Hi, can you please share a screenshot of your Bevel Home view?

Also, please send a screenshot of your Calculation setup in Bevel. Go to Bevel -> Profile -> Customization -> Calculation, screenshot this view for me.

jessica branegan: I see, it seems like you are using the Apple Health RHR Method + Entire Day, this is the correct setup for that. However, please note that Apple Health does write its RHR data randomly throughout the day. Can you please go to Apple Health -> RHR -> scroll down to "Show all data" -> Ttap on Today's data -> Screenshot the view for me?

jessica branegan: Can you please try to force close Bevel (Swipe up) and see if this fixes it for you?

Randell still not working

jessica branegan: I see, can you go to Bevel -> Profile -> Data Sources -> RHR, screenshot this view for me?

jessica branegan: I see, thanks! just to confirm, this screenshot of yours right here that you have provided, is for Resting Heart Rate in Apple Health, correct?

Can you please double-check on that?

I just wanted to make sure that this is the RHR log, I can see in your Data Sources that you do have a recent log for 1/6/2025.

Please try to tap on that log or raw data, screenshot the view for me.

It’s also now not showing sleep??

jessica branegan Do you have sleep data in Apple Health? can you go to Apple Health -> Sleep -> Scroll down to “show all data” -> Tap it and screenshot the view for me.

Also, Please go to Bevel -> Profile -> Data Sources -> Sleep, screenshot this view for me as well.

jessica branegan Thanks for providing the screenshots. Did you wear your Apple Watch to sleep?

Randell here is Monday, not sure why it hasn’t updated last nights. Please also find out why recovery isn’t showing. Screen shot above.

Ill be cancelling subscription today with all these issues it seems like too much hassle

jessica branegan Can you scroll down on that screenshot please and tap “show all data”, this way we can check your raw sleep logs. Once you send me a screenshot of your Sleep raw data, I will be able to narrow down what would be causing this.

Also, a quick question, is this your first time using Bevel and Apple Watch? Looking at your screenshot on sleep, it seems like you don’t have any previous sleep data.

jessica branegan: Hi Jessica,

I wanted to follow up on this. Please note that Bevel cannot calculate a Recovery score if there are no sleep logs for the night.

Could you confirm if you wore your watch to sleep last night? Also, here is a sample screenshot of what raw Sleep logs looks like in Apple Health. You can view this by going to Apple Health -> Sleep -> Scroll down to the bottom -> Tap on "Show all data". If you could send me a screenshot of the view there that would be great!

Randell it’s now synced my sleep. Still nothing on recovery for second day in a row

jessica branegan Hi, Could you confirm if you’ve just started using an Apple Watch? If so, please note that new Apple Watch users need to record at least two full nights of sleep before Bevel can calculate a Recovery score. I’d recommend waiting until you sleep again tonight, and the app should provide a Recovery score after that.

Also, is there any reason why you are using the Apple Health Method for both HRV and RHR and not the default (Bevel) rMSSD method? Is this your intended setup?

Randell had my Apple Watch for over a year and before that had another version but this is new.

No idea what you mean about the default method. Tell me what needs changed and I will?

jessica branegan I see, Thank you for confirming that. 2 more screenshot please so that I could verify this, can you please go to

For the default setup, Bevel uses the rMSSD method (Bevel) + Entire Sleep for both RHR and HRV, this is the default calculation setup for Bevel and the most recommended as it gives you a recovery score right away after you wake up and your sleep data has been logged by your Apple Watch to Apple Health (Assuming that you have worn your Apple Watch when you are sleeping). You can configure this by going to Bevel -> Profile -> Customization -> Calculation. You can refer to my screenshot.

Randell have now changed to bevel rather than apple health for those tracking

Screen shots as requested

jessica branegan Thanks for the screenshots. It seems like you do have previous data on your Apple Health app. When you changed your calculation setup, did the issue get fixed for you?

Also, If you go to Bevel -> Profile -> Data Sources -> Sleep, is your current Apple Watch the first priority source? You can refer to my screenshot.

Randell no issue is not fixed. Nothing on recovery still.

jessica branegan: I see, looking at your screenshots, it seems like your Apple Watch is logging multiple values of HR data at the same time, this seems like a bug. Have you tried restarting your watch and see if this fixes the timestamp logs?

Once done, lets try again tonight and see if this will fix the issue for you.

This is the first time that I've seen a watch logs HR data like this.

Randell I only have one Apple Watch but this is showing up

jessica branegan When you tap on each source, does it show that all of them are writing logs?

Have you tried re-pairing your Apple Watch and Phone at this point? You can follow this link on how to: https://www.zdnet.com/article/how-to-pair-and-unpair-apple-watch/

Also, have you tried restarting your Apple Watch?

My apologies that we are going back and forth on this, I wanted to make sure that we cover everything. I really appreciate your patience on this.

Randell each have done data at different times so it’s basically every time I’ve bought a new watch so only one is connecting and using data now.

Yes I have repaired and restarted. No changes

jessica branegan: I see. For today are you able to get the missing main metric scores? (Recovery and Sleep)

If not, please send me the following screenshots (Assuming that you are now using the Bevel default calculation setup for bot RHR and HRV).

Please strictly follow the instructions on getting the screenshots, this way we can determine if your Apple Watch is logging the values at the correct time.

I want to check if your Apple Watch still keeps on logging multiple values at the same time.

Please see attached screen shots

All I can see is strain and sleep on bevel not recovery

jessica branegan: Thanks for the screenshots. Do you mind tapping on HRV as well and checking if you have values logged during your sleep period?

Looking at your Heart Rate raw data, it seems like your Apple Watch logged HR data after your sleep. The timestamp starts at 5:35, Can you please confirm this? Can you provide a screenshot of your previous day's data as well and see if there's an HR data log there that falls within your sleep period?

By any chance, do you activate low-power mode on your Apple Watch when you sleep?

Please note that since you are now using the Bevel default setup, your HRV, and RHR (HR, since Bevel uses your HR data instead of RHR data to calculate your RHR) logs should fall within your Sleep period.

Randell oh yes I do use low power mode. Is this why it isn’t working

jessica branegan: Oops! Yes, that most likely be the case why it is not working for you.

Please note that when you use Low-power mode, your Apple Watch will not record any HR data. Bevel needs the HR (RHR and HRV) during your sleep to calculate a recovery score for you.

to make sure, you can head down to Bevel -> Profile -> Getting Started with Bevel. In there, you will see an instruction on how to make sure that your Apple Watch is setup correct before you sleep.

Randell it’s using Apple Health as a source as I use more than one device for tracking. I think there may be a sync issue.

Sean Belliveau: I see, when you are using Apple Health, you have to change the use HRV from "Entire Sleep" to "Entire Day". Can you try this and see if it fixes it for you?

Randell That fixed it, however I haven't made any changes in the last 6 months so what would cause it to fail all of a sudden?

Sean Belliveau: When you are using Apple Health method, it is recommended to use "Entire Day" instead of "Entire Sleep". This goes for both HRV and RHR, since Apple Health writes the data randomly throughout the day.

You mentioned that you are using more than 1 device, correct? Which Device are you using along with your Apple Watch?

You can double-check this by going to Apple Health -> HRV -> Scroll down to "Show all data", Tap on today's data -> Check if you have raw HRV logs that falls within your Sleep period.

The Default Bevel method which is Bevel + Entire Sleep is recommended as it will give you a score right away when you wake up as long as you have the setup in correct order.

Randell Odd that it would randomly stop syncing but I guess if Apple Health doesn't report the data all day I can see where that would happen. As for the other devices, I have a Garmin and a Casio.

Sean Belliveau: Yep, is there any reason why you are using Apple Health as your HRV method? I believe both of your devices doesn't write HRV to Apple Health, correct? And it is just your Apple Watch that is logging the HRV data there.

Randell Garmin Connect and Casio CAN write to Apple Health through their apps. I use Apple Health so the data set is the same. But I can just start using the individual data sources, that's fine. I would just like to know what causes Apple Health to randomly stop syncing.

Sean Belliveau: I see, since you were using the "Entire Sleep" method previously, your HRV data needs to fall within your Sleep period for Bevel to pull this in, and your Apple Watch needs to log HRV data that falls within your Sleep period.

As I mentioned in my previous response, You can double-check this by going to Apple Health -> HRV -> Scroll down to "Show all data", Tap on today's data (or when this issue occurred) -> Check if you have raw HRV logs that fall within your Sleep period.

Randell I checked and there was data. It did it again this morning and I had to reset everything. I even tried using Bevel as the data source. I think something is going on with Sync. It’s working after a reset but it did exactly the same thing again.

Sean Belliveau: I see, is it possible for you to provide screenshots of your HRV raw data in Apple Health? and your Data Sources in Bevel? (Go to Bevel -> Profile -> Data Sources -> HRV) So the team can check?

Randell Not until later today but yes.

Sean Belliveau: Thanks Sean, I appreciate your help on this. Please send it whenever you can, I will leave this ticket under review.