I cannot get the app to work or update on my phone. I have unintalled it many times and deleted the cache. Any other suggestions?
under review
Erin Watkins
oh this time it worked
Randell
Erin Watkins: Thanks for the logs! Can you please confirm which iPhone are you using? and the OS it is currently on?
Erin Watkins
Randell 16 Pro & 18.6.2
Erin Watkins
the phone glitches out and will not send them
Erin Watkins
meant to say the app - not the phone glitches out
Randell
Erin Watkins: Yep, thanks! We are looking into this.
Erin Watkins
i just logged fully out of the app and am in the process of restarting it and it continues to get stuck on connecting to apple health and eventually quits
Randell
Erin Watkins: I can't seem to find your logs on our end. Can you please try tapping send logs to developer again?
Also, do you mind sharing a screen recording of this? Please send it to hello@bevel.health, this might be helpful for us when we check on it.
Randell
Erin Watkins: Hi, I saw logs that you have sent but it was from the Watch app. Can you please do it via your phone app as I have instructed on my previous response?
Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer".
Erin Watkins
I’ve restarted my phone many times that doesn’t seem to work. I’ll do the send logs
Randell
Erin Watkins: Can you please let me know which email did you use to log in to Bevel?
Erin Watkins
No it’s turned off
Randell
Erin Watkins: Hm, I see. Can you please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer".
Once done, please email me at hello@bevel.health the email address you have used to log in/register to Bevel.
Also, if we haven't tried it yet- can you please try to restart your phone?
Randell
under review
Randell
Hi Erin Watkins, Let me help you with this. Is it possible for you to share a screenshot of the app for me? provide more info what is not working or not updating on your phone app?
Erin Watkins
Randell
Erin Watkins
Randell it never stops syncing but never acutally syncs.
Randell
Erin Watkins: I see. Can you please go to Bevel -> Profile -> Data Sources, screenshot the view for me?
Also, can you try retriggering your permissions in Apple Health, see if this will work. Go to Apple Health -> Sharing -> Apps -> Bevel -> Turn OFF All -> Turn ON all.
Erin Watkins
Randell Data sources will not load, and I've gone to Apple Health -> Sharing -> Apps -> Bevel -> Turn OFF All -> Turn ON all and done this many times.
Randell
Erin Watkins: I see. Can you please go to Apple Health -> tap on your profile (Upper right corner) -> under "Privacy" tap "Apps" and "Devices" then screenshot both the view for me?
I'd like to check how many sources are the that is writing on your Apple Health app.
Erin Watkins
Randell
Randell
Erin Watkins: Hm, I see. For the Bluetooth source, is it writing huge amount of data in Apple Health?
Randell
Merged in a post:
I cannot get the app to work or update on my phone. I have unintalled it many times and deleted the cache. Any other suggestions?
Erin Watkins