Libre3 sensor not connecting
complete
A
Adi
hey its still not working for me, I updated the app and everything
Randell
Adi: Hi Adi, can you please share a screenshot of what you current version is? Go to Bevel -> Profile -> scroll down to the bottom.
Randell
complete
Randell
Hi everyone, quick update: please manually update your Bevel app to version 2.2.7. You might need to go to the App Store -> Bevel, then tap into Bevel’s app page for the update button to appear. This issue should now be resolved.
If it still doesn’t work or the data isn’t syncing, you may need to accept the Terms of Service in your LibreLinkUp app.
Alberto, Wiescheen, Anastasiia Selitska, Chris Knickerbocker, Anonymous Magical Bear, Chris Beard, Sonya Kotova, Harald Dikkers, AV, Dillon Finlay, Bartłomiej Borecki, Jonas, Gino M
Thank you so much for your patience and understanding regarding this issue. If you have any follow-up questions, please don’t hesitate to let me know.
A
AV
Randell It works! Thank you so much for sorting that.
C
Chris Knickerbocker
Randell not working for me still the same error when I try to log in
Randell
Chris Knickerbocker: Hi, can you please share a screenshot of what you are still seeing on your end? Also, did you "accept" the Terms of Service in your LibreLinkUp app?
Randell
AV: Thanks for confirming this! Glad it is working now.
C
Chris Knickerbocker
Randell where to accept? It’s set up since years
J
Jonas
Randell working for me now ... thanks for the quick fix
Randell
Chris Knickerbocker: Hey Chris, the TOS should pop up once you are logging in again to your LibreLinkup App.
For now, can you please try to relog in on everything then, if this doesn't work please send your logs by going to Bevel -> Profile -> Scroll down to the bottom, tap Send logs to developer.
Once done, please email me your email address and name you used to log in to Bevel at hello@bevel.health so I can pull your logs
Randell
Jonas: Thank you for confirming this!
Randell
Chris Knickerbocker: Hi Chris, I'd like to follow up on this.
Are you able to send your logs as I have instructed on my previous response so we can check what might be causing this issue?
C
Chris Knickerbocker
Randell logs sent. My email is info@chrisknickerbocker.de
Randell
Chris Knickerbocker: Hi, can you please confirm that you have upgraded to the latest version 2.2.7 as described above?
Please go to “Slope” -> “Profile”, scroll down and take a screenshot of the view.
C
Chris Knickerbocker
Randell your right it was stuck on 2.2.5 even after updating this morning. Now it works :-)
Randell
Chris Knickerbocker: Thanks for confirming this! Glad it is working now.
W
Wiescheen
Great job, works again: Libre 3. Thanks for the quick fix!
A
Anastasiia Selitska
Hello, I can’t login my Libre 2 cgm. I decided to buy a year premium subscription cause the app has this feature, but now… hope you wil fix it asap
Randell
Anastasiia Selitska: Hi Anastasiia, we're still currently looking into this issue. Apologies for the inconvenience, we'll provide an update here as soon as we have more information or a fix ready.
C
Chris Knickerbocker
So is the same problem
Randell
Chris Knickerbocker: Hi Chris, we're still investigating the issue right now. We're sorry for any inconvenience this may cause. As soon as we have more information or a solution, we'll post an update here.
A
Anonymous Magical Bear
Libre 2 and Libre LinkUp are not connecting. What a rubbish. It all started with this “magnificent “ AI. The main reason for me to have a full year paid is now gone.
I will not make any more comments….
%
}^{^}^{Randell
Anonymous Magical Bear: I understand your frustration, and I’m really sorry for the inconvenience. We're actively looking into this, and it's one of our top priorities to resolve it as soon as possible. We appreciate your patience and understanding in the meantime.
Randell
Hi Alberto, Sonya Kotova, Wiescheen, Harald Dikkers, Bartłomiej Borecki, AV, Jonas, Gino M, just a quick update here.
We’re currently investigating the issue, and it appears that Libre may have dropped support through their API.
Rest assured, our team is actively looking into this on our end to better understand what’s changed and to explore possible solutions. We truly appreciate your patience while we work through this, and we’ll keep you updated as soon as we have more information.
Randell
Merged in a post:
Libra 2
C
Chris Beard
I cannot log in
Randell
Merged in a post:
problem with connecting cgm libre 2
S
Sonya Kotova
i checked password and also checked that other app which uses the same connection works
Load More
→