LibreLinkUp not pulling through data | Voters

LibreLinkUp not pulling through data

closed

Oliver Banks

Added my Libre 2. Linkup is working as the LinkUp app so receiving data fine. Bevel confirms connecting but doesn’t seem to be pulling through any data. I have re-connected and The problem remains.

February 11, 2025

Randell

marked this post as

closed

Randell

Thanks for confirming guys! I will close this ticket now.

Randell

Hi Oliver Banks, Jiri Matela, Luke Buckley, Jude, Josef Matějka, Geely, Pat, Can you guys please update to the latest version? We pushed out a fix for this on the latest version of the App (2.0.3)

Please lmk if if you guys are still having the same problem so we can investigate further

Oliver Banks

Randell updated and it’s pulled it through immediately and given me glucose impact scores. Thanks!

Luke Buckley

Randell still no data for me. But I can see the patient name where I could not before. I have sent developer logs

Luke Buckley

Randell would the unit type make a difference. Apple give the option but Bevel uses a different unit to libre

Randell

Luke Buckley: Hi Luke, can you try to disconnect and reconnect the CGM <> Bevel again then check if this will fix it?

Also, force close the Bevel app first (Swipe up).

Randell

Luke Buckley: Can you try to set in Apple to match the one in Bevel? This shouldn't make any difference but we can check and see.

Luke Buckley

Randell I changed the unit type, disconnected CMG, forced quit bevel and then reconnected the CMG. Still no luck. I have resent logs

Randell

Luke Buckley: Hey luke, can you please check if you are on the latest version of the app?

As I have instructed above, please update it to the latest version first which is 2.0.3, you can check the version of the app you are in by going to Bevel -> Profile -> scroll down to the bottom

Luke Buckley

Randell working perfectly now. Apologies, Bevel was in the recently update app section of the App Store but when I clicked in it was not updated. It

Josef Matějka

Randell It’s now working, perfect, thanks.

Geely

Randell It's fixed for me too. Thank you.

Jiri Matela

I have same problem with Libre 2 as described. Bevel has access to Apple Health Blood Glucose. No data showing in Bevel.

Could that be because of different units mmol/L vs mg/dL?

Randell

Jiri Matela: Hi Jiri, Can you please go to Bevel -> Profile -> Scroll down to the bottom and tap "Send logs to developer"

Then let me know the Apple ID/Email you have used to log in/register in Bevel

Jiri Matela

Randell how do I tell you my email without posting it publicly here?

Randell

Jiri Matela: Hi Jiri, please send it to hello@bevel.health

Randell

Merged in a post:

No CGM data in the app

Luke Buckley

I have connected the trying to freestyle Libre 2 to Bevel Via the LibreLink Up and I have no data in Bevel

February 12, 2025

Randell

Hi Dhanur Grandhi, Jude, Josef Matějka, Can you guys please go to Bevel -> Profile -> Scroll down to the bottom -> Tap "Send developer logs", then let me know which email/iCloud ID you have used to register/login on Bevel?

We are currently investigating this issue and would really help if you guys can send the Developer logs for this

Grey

marked this post as

in progress

Randell

Merged in a post:

Libre 2 glucose not connecting

Jude

Followed all instructions with LibreLink set up for Libre 2 and none of the data is being passed into Bevel/not updating at all

February 11, 2025

Randell

marked this post as

under review

Randell

Hi Oliver Banks, Can you go to Apple Health -> Browse --> Blood Glucose -> Scroll down and tap Show all data then Screenshot the view for me?

Also, can you please go to Bevel -> Profile -> Scroll down to the bottom, press "Send developer logs", then let me know which email you have used to register/log in on Bevel

Oliver Banks

Randell attached the screenshot, LibreLink doesn’t share to Apple Health so no surprise there. 
Logs sent, email is oliverbanks91@gmail.com
Thanks!

Randell

Oliver Banks: Thank you for sending the Developer log. Just to confirm, Can you please check the permissions in Apple Health if Bevel has the access to write in Apple Health?

Go to Apple Health -> Sharing -> Apps -> Bevel -> Blood Glucose, is it toggled On?

Oliver Banks

Randell yes, absolutely everything is toggled on (for both write and read). Thanks!

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