Apple Health glucose data disappears from the diet chart
in progress
Randell
in progress
Randell
under review
Randell
Hello Cris C., can you send a screenshot of this problem?
Also, I know that you still have a ticket that we're currently reviewing. Have all your glucose data disappeared?
Cris C.
Randell that ticket is about fasting glucose, while this ticket is about the data from the food glucose graph. I don't know if the two problems are related to each other...
Randell
Cris C.: Yes, I understand. I mentioned your other ticket here just to let you know that we're still checking/investigating that issue.
For this, can you send a screenshot of what's missing?
Cris C.
Randell in this video you can see that only the last glucose data appears but the previous ones have disappeared from the graph and therefore the impact of glucose cannot be calculated according to the different foods
Cris C.
Randell yes of course I understand. I have commented on this because maybe the two errors are related and maybe they have the same root. The truth is that the new diet update is great, I'm just having problems with my glucose records. I understand that this is a new feature and that it's normal for there to be problems at the beginning.
Randell
Cris C.: Yes, of course! We really appreciate you reporting these errors; it helps us to improve the application.
For both problems, I'll send them to the engineering team so they can look at them more closely. You may contact me with a few more questions while we investigate.
Cris C.
Randell Perfect! I will be available to help you with whatever you need. I love your application and am delighted to collaborate so that it can improve because it has a lot of potential.
Randell
Cris C.: Also, I just wanted to ask: What device are you using to track your glucose that syncs to Apple Health?
Randell
Cris C. And submit a screenshot of your Glocuse data in Apple Health for today, which is in the raw data records after tapping “Show all data”.
Cris C.
Randell I am using the ONETOUCH VERIO REFLECT glucose meter. Your application perfectly records data in Apple Health.
Cris C.
Randell If I press SHOW ALL DATA, this screen appears and there you can see all the data for today and for previous days.
Randell
Cris C.: Thank you! Can you tap on any of the records and send a screenshot of what you see there? I want to check the raw data records. Thank you!
Tap the one I marked in my screenshot. Once you tap it, it should show the raw data records for that period of time.
Cris C.
Randell Aquí los tienes todos
Randell
Cris C.: Hello, thanks for the screenshots.
After verifying, we identified the cause: it seems that your device writes data less often than expected, this is up to us, so rest assured that the team is already working on a solution and we will send an update soon.
For now, I'll mark both tickets as In progress.
Cris C.
Randell Muchísimas gracias!