Lost all history/data
under review
Randell
marked this post as
under review
Randell
Hi Zach Macaulay, Let me check this with you. Could you please confirm which specific data you’re referring to that you’re not seeing in Bevel?
Please note that data stored in iCloud, such as your Journal entries, Custom Foods in Nutrition, Recipes, etc. — should eventually sync to your new phone. When upgrading devices, it can sometimes take iCloud anywhere from 24–48 hours (and occasionally a few days) to fully restore your data.
In some cases, iCloud may fail to transfer certain data — this is a known issue on Apple’s end.
If this happens, the best solution is to perform a full reset and use phone-to-phone transfer instead of relying solely on iCloud.
Unfortunately, this is outside our control, but we’re actively working on migrating this data away from iCloud to prevent this issue in the future
However, metric data such as HRV, RHR, RR, Sleep, and similar information are stored in Apple Health which should sync right away as long as the data is in there.