Missing data from apple watch | Voters

Missing data from apple watch

under review

Konstantin Kunev

Its missing my sleep data fir 2 days
It does not read my hr during training started from the app
I
Have allowed all access
Restarted phone / watch
App
Issue persist

A day ago

Randell

marked this post as

under review

Randell

Hi Konstantin Kunev, Thanks for reporting this. First, can you please go to the following and share a screenshot of the view for me?

Bevel -> Profile -> Data Sources -> Sleep, screenshot the view for me.
Bevel -> Profile -> Data Sources -> Heart Rate, screenshot the view for me.

Konstantin Kunev

Randell

Konstantin Kunev

I have allowed all
Permissions ih apple health
I have dine the step to turn permissions off then on
The issue began the moment i upgraded to
Pro

Randell

Konstantin Kunev: Got it, can you please share a screenshot of your Bevel home view and the Health monitor view please?

Also, please go to Apple Health ->Sleep -> Scroll down to the bottom, tap "Show all data" then screenshot the view for me as well.

Konstantin Kunev

Randell

Konstantin Kunev

Randell

Konstantin Kunev: Hi, Thanks for the screenshots! 
Looking at it, it seems like your Apple Watch stopped tracking your Sleep on November 2nd. As you can see, the latest data for Sleep stopped at Nov 1-2. 
The reason why Bevel isn't showing any Sleep and Recovery data is because there is no data to pull in Apple Health.
Did you change anything in regards to your Apple Watch? How are you currently trackign your sleep? Do you have Sleep schedule setup or do you turn ON sleep focus mode whenever you are about to sleep?