Mike Gerber: Looking at your screenshot, it seems like you are missing the data for AUG 20 - 21 which is today.

Can you try checking on your Apple Watch -> Sleep, see if there's any data in there for today?

Randell there isn’t any and I wore it to sleep last night and every other night. Aside from last night, the app has been consistently giving no viewable on the home page, it’s been like that since last week.

Mike Gerber: Alright, since your watch didn’t record any Sleep data today, it’s expected that Bevel can’t calculate your Sleep and Recovery score.

For the past days, could you please share a screenshot of your Bevel Home view and the Health Monitor? To check your stats for yesterday, tap the date at the top of the Home view, select yesterday, then send me screenshots of both the Bevel Home view and Health Monitor so I can see which data is missing.

Once we determine what might be causing this and resolve it, let's go back to the present date and make sure you have the correct setup for tomorrow.

Randell I don’t see three dots on the home page and health monitor?

Mike Gerber: To change the date, see my screenshot, tap it. I also attached what the Health Monitor looks like.

Note: You might have more metrics in it for the Health Monitor (SpO2 and Temperature), I edited mine to show those 4 only.

Mike Gerber: Alright, can we please try again tonight and make sure you have the following set correctly?

An alternative for it is to just turn On the Sleep focus on your Apple Watch when you are about to sleep. This works but sometimes it doesn't record sleep.

Keep in mind as well the battery % of your Apple Watch to prevent it from automatically going to Low-power mode.

Randell this is what I am referring to about not populating on the app. It’s all tracked

Mike Gerber: Can you please clarify? We checked your Apple Health sleep data earlier, and it’s missing the sleep data for AUG 20-21, which is why the app couldn’t calculate your Sleep and Recovery scores. See this screenshot of yours showing the latest data is Aug 19-20.

When you say “It’s all tracked,” do you mean the data is showing in Apple Health but not syncing into Bevel? Can you please share a screenshot of a specific metric that is not populating in Bevel but has the data in Apple Health?

Please note that in order for Bevel to calculate your Sleep score, you must have the data in Apple health.

For the Recovery score, you must have Sleep and overnight vitals tracked such as HRV, RHR, etc. This is why I asked for a screenshot of your Health Monitor earlier for specific days so I can check which is missing.

Randell this is ridiculous. Now I get sleep but nothing else. I will be ending my subscription to this app.

Mike Gerber Hi Mike, totally understand your frustration over this. Looking at your screenshot it seems like you are missing your overnight vitals again. Were you able to make sure that your watch wasn’t on low-power mode during your sleep?

If you are up to it, we can verify your overnight vitals data in Apple Health.

Randell fully charged, if the watch gets any tighter I’ll cut off circulation.

Mike Gerber: I see, alright. Can you please go to Bevel -> Profile -> Customization -> Calculation, screenshot the view of this one first for me so we'll know where to check in Apple Health to verify your data.

Mike Gerber: Hm, do you intend to use Apple Health as your calculation method and not Bevel's? If that is your preferred calculation setup you must change the calculation setup to (see below) for it to work:

Use HRV From: Entire Day

Use RHR From: Entire Day

Keep the Apple Health as is.

See my screenshot for reference.

Randelli changed it to Bevel and see what happens

Mike Gerber: Here is a screenshot of what the default calculation setup for Bevel looks like.

Please let me know once you've change it, see which data is missing so we can verify it on Apple Health

Randell got it

Mike Gerber Are you able to send a screenshot of your Health Monitor now? Can you please let me know which metric are you still missing?

Mike Gerber Okay, can you please go to the following and send a screenshot of the view for me. I’d like to verify the data in Apple Health

Please note that the data you screenshot must fall within your sleep period. See the timestamp.

Mike Gerber Here is a reference screenshot of what it should look like.

Please don’t mind the date on my screenshot here. Yours should be for today’s log (August 22)

Mike Gerber: Please tap on both of these to access your raw data, similar with the reference screenshot I sent above.

Mike Gerber: Can you please share the same view I sent earlier? I’d like to check how many data points your Apple Watch logged during your sleep.

Also, let me know what time your sleep started and ended.

Again, I am attaching my own screenshot for reference.

Mike Gerber: Hey Mike, thanks for your patience on this. If you see my previous screenshot, it is slightly different than what you have provided.

You’ll notice my previous screenshot shows a timestamp for a specific date. You can get the same view by tapping once on that section (see attached), then scrolling down to see the raw data points. Please screenshot the data that falls within your sleep period and share it with me. Are you able to do that?

Mike Gerber Hm, your Apple Watch is not logging/tracking your HRV and HR data during sleep.

The only possible reason for this is either your Apple Watch sensor is faulty or your low-power mode is turned ON automatically during your sleep.

Have you tried reaching out to Apple support in regards to this issue?

For now, as an alternative, you can use the Apple Health + “Entire day” setup in Bevel calculation and that should work.

Mike Gerber: Hi Mike, I'd like to follow up on this please. Is this now working for you?

Randell hello, still nothing. I am going to end my subscription today. Thanks for your time and help.