No recovery data showing | Voters

No recovery data showing

under review

Dan

I haven’t had any data come through for recovery in the last few days, it came through on Wednesday randomly but then nothing since. Checked the Apple Health and all the data is showing there and it has access to Bevel - any help would be appreciated

4 days ago

Dan

Randell screenshots as requested

Dan

Randell

Dan, can you please share a screenshot of your Health Monitor view as well so I can check which data is missing? Here is a screenshot for reference.

Dan

Randell

Dan I see, so you are missing both RHR and HRV. I’d like to ask first, is your watch on Low-power mode when you are sleeping?

and you are wearing it when you sleep, correct?

Randell

Dan And, can you please share a screenshot of the following for me:

Go to Apple Health -> HRV -> Scroll down to the bottom, tap "Show all data" -> Tap on today's log -> Screenshot a good chunk of your HRV data that FALLS WITHIN your SLEEP PERIOD.
Go to Apple Health -> Heart Rate -> Scroll down to the bottom, tap "Show all data" -> Tap on today's log -> Screenshot a good chunk of your Heart Rate data that FALLS WITHIN your SLEEP PERIOD.

Dan

Randell yes it’s in low power mode for sleep and I’m wearing it when I sleep

Dan

Randell so I’ve attached screenshots where it recorded the data on 2nd July, but it hasn’t recorded anything since then for some reason during sleep.

Randell

Dan: Can you try to restart your Apple Watch? Also, if you haven't yet please try to turn ON your AFib History, this will help the watch track more HR and HRV for you. Make sure that your watch is not on low-power mode during your sleep, has enough battery % as well.

Confirm the above and try let's again tonight.

Randell

marked this post as

under review

Randell

Hi Dan, Can you please share some screenshots of the following

Bevel home view and the Health Monitor view, screenshot both views for me
Bevel -> Profile -> Customization -> Calculation, screenshot the view for me.