Recovery not showing | Voters

Recovery not showing

under review

Lee Clowting

Hi, the recovery is not showing and my apple watch is sending correct data across. Please have a fix as this is why i got the app

January 27, 2025

Randell

Hi Lee Clowting, I'd like to follow up on this please

Randell

Merged in a post:

Recovery not showing anymore

Lee Clowting

Hi, previously i was getting a recovery score, now it is blank and my apple watch is recording all data required. Please inform of what i can do to fix this other wise it is no use to me and j will request a refund.

Thanks

A week ago

Randell

Hi Lee Clowting, I'd like to follow up on this please?

Lee Clowting

Randell I have uploaded what you requested.. please do follow up as I would like a refund due to app not working as it was sold

Randell

marked this post as

under review

Randell

Hi Lee Clowting, How long have you been using Bevel and your Apple Watch for? 
Can you please send a screenshot of your calculation setup so I will know where to look and verify, Please go to Bevel -> Profile -> Customization -> Calculation, screenshot the view for me. And send a screenshot of your Bevel home view as well
Also, can you please confirm that you have worn your Apple Watch to sleep and you don’t have the Low-power mode on during that time?

Randell

Hi Lee Clowting, Did you wear your Apple Watch when you were sleeping last night?
Can you please send a screenshot of your Bevel home view? 
Also, Go to Bevel -> Profile -> Customization -> Calculation, screenshot this view for me as well

Lee Clowting

Randell yes was wearing watch to bed

Randell

Lee Clowting It seems like you are using Apple Health as your HRV and RHR method, please note that for this to work, you have to change the “Entire Sleep” to “Entire Day”. The reason here is that Apple Health writes its data randomly throughout the day.

If you wish to restore to the default setup, change both to Bevel and Entire Sleep for RHR and HRV.

Lee Clowting

Randell I only just changed this to see if made a difference and dis not.

Lee Clowting

Randelli have just changed to entire day. How long does this take to take effect

Randell

Lee Clowting Can you try to force close the app (swipe up) and see if it will pull in the data? Please note that “Entire Day” option will consider the data that will be logged throughout the day. 
This will reflect as soon as the Apple Watch logs your RHR data, which in this case is that Apple Health logs the data randomly throughout the day.
If you wish to change back to the default setup, please change both “RHR/HRV method” to “Bevel” and “Use RHR/HRV from” to “Entire Sleep”. You can refer to my screenshot below

Randell

Lee Clowting Once you’ve decided to change back to the default calculation setup, and the data still won't load/reflect for you, I will verify the data in Apple Health by asking for some screenshots. Please keep me posted

Lee Clowting

Randell thanks for you're help Randell, I will keep you updated

Lee Clowting

Randell Hi, I reset the settings back to default as you mentioned and I still have no recovery data

Randell

Lee Clowting Can you please send a screenshot of your Bevel home view so I’ll know which metrics are missing for you? Then I will have to ask you to send me some screenshots of the data in Apple Health