Resets to imperial measurements periodically
under review
Randell
Merged in a post:
Kcal to Kj
Dylan Bryant
I have saved my preference for Kcals on my measurements many times but it keeps going to kJ every new day. Please fix this.
Randell
Hi Dylan Bryant, Are you referring to the Total Energy unit when you are on the Strain view for the app?
Dylan Bryant
Randell Yes. I’ve saved it to display as Kcals but every couple days switches back on it’s own.
Dylan Bryant
Randell it just happened again.
Randell
Dylan Bryant: I see, Thanks for the update.
This has been escalated to the team already and we are currently investigating what might be causing this, will ship out a fix soon once we figure this one out.
Randell
Hi Michael Lonsdale, Jesse Francois, We just released a new update, can you please check if this issue still persists or if it happens again over the next few days?
or are you guys still experiencing this issue at all?
Randell
Merged in a post:
Weight keeps changing
Jesse Francois
Love the app only issue I have with it is the weight metrics constantly change between lbs and KG and when I want to adjust and fix it to the proper weight there is no option to do so
Jesse Francois
I’ll see kg on the watch and later during my workout on the watch I’ll see lbs, all on the Apple watch
Jesse Francois
I’ll send a screenshot next time I workout so I can show tou
Randell
Jesse Francois: Got it! If you can send a screenshot, that would be really helpful. Thanks for reporting this!
Jesse Francois
During my workout when I’m entering the weight I’m lifting I’ll see KG then later in the workout I’ll see it changed from kg to lbs
Randell
Jesse Francois: Just to be clear, when you are entering weight (watch) it is KG, and when you check it in the app (phone) it becomes lbs?
Just to be sure, can you please go to Bevel -> Profile -> Customization -> Unit of Measurement and check the setup there?
Jesse Francois
Randell already checked earlier and it’s set to lbs
Randell
Hi Jesse Francois, when do you notice the metrics switching over? Does it happen after you force close the app, or does it change back right away?
If possible, could you send a screen recording of the issue? please send it to hello@bevel.health
To change the metric, please go to Bevel -> Profile -> Customization -> Unit of Measurement
Randell
under review
Randell
Hi Michael Lonsdale, Thank you for reporting this.
Do you remember if the reset to metric happened right after updating to the latest app version? Without more info, this issue may be hard to track unless other users experience it as well.
M
Michael Lonsdale
Randell Hi - I'm not sure as the app doesn't let me know it's been updated. If the update schedule is every few weeks then I'd say it coincides with that. Probably a good place to start.
Randell
Michael Lonsdale: Thanks for the info. I'll keep this ticket under review for now and see if others experience the same issue. In the meantime, we'll investigate and try to replicate it on our end.
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