Sleep data incorrect after latest update | Voters

Sleep data incorrect after latest update

complete

Jo Leicester

This morning my metrics were “off” . Looking at the data my time asleep and REM (and thus Sleep bank) are all way off. I checked my AW and the data is correct there . Please can you assist?

June 21, 2024

Randell

marked this post as

complete

Randell

Hi Jo Leicester, Closing this ticket now since we haven't heard back from you. Let me know if you are still having this issue and I will re-open this ticket. Thanks!

Jo Leicester

Sorry, it looks exactly the same

Randell

Jo Leicester Got it. Can you please share a screenshot of your Data Sources again on Sleep and see if you have timestamps on your devices (AW) there

Randell

Jo Leicester: Hi Jo, We released a new update for this issue. Please update the app and see if it fixes it.

If you still have Sleep data issues, please go to Profile -> Data Sources -> Sleep. Organize it as your Apple Watch being the 1st source of Data.

Jo Leicester

Thanks!

Randell

Jo Leicester: Hi Jo, can you please do a quick reinstall of the app and restart your phone to see if it works?

To add, your Data sources look right. But, to confirm, can you please reorder it to your currently connected Apple Watch (If your current order is already correct, then no need to do this)

Grey

marked this post as

under review

Grey

Jo Leicester, can you go to Settings > Data Sources > Sleep, and screenshot that entire view for me?