syncing and data issue
under review
j
jill williams
I have same issue. No data. Syncing. Have refreshed health, watch, to no avail.
Randell
jill williams: Let me help you with this. First, can you please go to Bevel -> Profile -> Data Sources, screenshot the view for me?
Also, are you currently on the latest version of the app? It should be 2.2.6, can you please verify this by going to Bevel -> Profile, scroll down to the bottom.
James Moorhouse
this looks like it has fixed it but it's lost all my favourite foods
Randell
James Moorhouse: Could you please give it a bit of time for iCloud to sync? Sometimes it may take a little while for your favorited foods to fully sync.
If it still doesn't show up after some time, please let me know
James Moorhouse
Randell - this has now been fixed, thanks for your help
James Moorhouse
Nothing there, i did try tap to retry but nothing again.
Randell
James Moorhouse: Ah! I see. Can you please try the following for me?
- Log out on your Bevel app (Bevel -> Profile -> Account -> Log out)
- Uninstall and Reinstall the app
- Once you are logging back in, make sure to enable the permissions for the pop-ups
Just make sure you know or remember the email you used to log in before proceeding.
See if this works.
James Moorhouse
James Moorhouse
Randell
James Moorhouse: Thanks! Hm, can you please go to Bevel -> Profile -> Data Sources -> Heart Rate/Sleep, screenshot the view for me there?
J
Jane Earnshaw
Randelli I have a similar problem. App won’t sync I’ve now reinstalled it but all my history is gone and still won’t sync.
Randell
under review
Randell
Hi James Moorhouse, Let me help you with this. First, can you please share a screenshot of your Bevel home view so I can see the status of your app?
Also, please go to Bevel -> Stress, screenshot the chart for me.
Randell
Merged in a post:
syncing and data issue
James Moorhouse
app is constantly syncing for last 4 days, now all data has gone and nothing is being update