Watch app and complications display wrong information/out of sync with iPhone
under review
A
Aladin Benfatna
The Bevel app (pro trial subscription) on my Apple Watch Series 5, watchOS v10.6.1, is displaying incorrect information.
When I open the app, for a 1/4 of a second, the correct information is display like a flash and then it returns to the first screenshot below with all metrics empty or wrong compared to iPhone.
I tried restarting both iPhone and Apple Watch, only Apple Watch, force quitting then opening both app on iPhone and Apple Watch, nothing seems to fix the problem. iCloud sync and Baseline sync indicates it's all good even though for example when I go to the “Primary Sleep“ in the sleep circle (page 2), there is no data.
What can I do that does not involve unpairing-repairing the Watch to the iPhone? It is too much of a headache for me and it should be working perfectly fine like all my other Watch App (including Athlytic) with a connection to the iPhone app.
Randell
under review
Randell
Hi Aladin Benfatna, Can you please go to Bevel watch app -> Gear Icon -> Tap Re-sync Health and see if this will force the sync between your phone and watch app values?
A
Aladin Benfatna
Randell Just tried it and it doesn't seem to do anything
edit: it didn't do anything on the watch but I had to “Clear cache & reload all data“ on my iPhone because the Recovery circle ended up empty after taping the Re-sync Health on Apple Watch
Randell
Aladin Benfatna: Hi Aladin, can you go to Bevel watch app -> Gear Icon -> Scroll down to "Send logs", tap it. Once done, please email me at hello@bevel.health for the email address/iCloud you have used to log in to Bevel.
A
Aladin Benfatna
Randell Email sent!
Randell
Aladin Benfatna: Thanks! received it. Please give us some time to check on this.
Also, just to confirm- when you un-pair and pair the watch and phone again this issue gets fixed, right?
A
Aladin Benfatna
Randell Great!
I don't know if the un-pair and pair method would work because I wish not to go through that process to fix the issue