Widgets not updating
under review
Stefan
Same issue with Apple Watch widgets.
Randell
Stefan: Hi Stefan, have you tried syncing the Baselines/iCloud first for this?
Go to Bevel watch app -> Gear Icon -> Baseline/iCloud. Sync both to the latest, and then please send a screenshot for me.
Randell
Merged in a post:
El widget solo actualiza la fecha
R
Rubén
Buenas tardes, os escribo para que sepáis qué el widget con la fecha y las tres medidas principales solo actualizar la fecha, las tres medidas se quedan con valores de días atrás
Randell
Hi Rubén,Hola, ¿puedes enviar una captura de pantalla de este widget en particular con el que tienes problemas?
R
Rubén
Hola, Randell, te adjunto dos capturas, una de la pantalla donde se ve el widget y otra de tu App dónde puede apreciarse que no coinciden los valores. Saludos
Randell
Rubén: Gracias por informar esto. Esa descripción general específica del widget actualmente tiene errores y el equipo está trabajando para solucionarlo. Permítame fusionar este ticket por usted. Lo mantendré informado una vez que publiquemos una actualización para solucionar este problema.
R
Rubén
Randell, perfecto, gracias
Randell
under review
Randell
Hi Kevin, are you still experiencing this issue? Can you try to restart your phone and see if this fixes it for you?
K
Kevin
Hi Randell , the widget still appears frozen after restarting my phone
Randell
Kevin: I see, Can you try the following first and see if this fixes it?
- Reinstall the Bevel phone app
- Remove the widget, and add it again.
If these won't fix the issue you are having, we'll investigate further on our end. Looking at this, this seems to be a bug as it displays the default view of the said widget.
K
Kevin
Randell, after following your directions the widget is still frozen, and unfortunately I lost my workout plan in the strength builder after reinstalling. Is there anyway to recover this or do I have to manually input everything again?
K
Kevin
Quick update: workout plan showed up a few hours after reinstalling. Still having the widget issue. Thanks for your time!
Randell
Kevin: Hi, thanks for the info. The team will look into this.