Randell
Merged in a post:
Widget Issue
Glenn Cortsen
The widgets won’t update. The widget that show strain recovery and sleep do not update. Whether it is the single widget or the the multiple one
Randell
Hi Glenn Cortsen, We are currently aware of this issue and the team is investigating. Can you please share a screenshot of what the widget looks like on your end? Have you tried going to Bevel -> Pull down to refresh and see if it will fix it for you?
Also, Please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer". Once done, please email us at hello@bevel.health the Email Address/Apple ID you have used to log in/register to Bevel.
Glenn Cortsen
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Randell
Merged in a post:
Summary widget doesn’t get updated.
Divesh Mohit
The summary statistics are fixed at the default values and don’t get updated at all. Only when you open the app do you get the actual metric.
Randell
in progress
Randell
under review
Randell
complete
Randell
Hi Kevin, Ros J. Perales Espí, José Ángel Fitas Rodríguez, Phil Manning, Amit Shah, Gregory M, Stefan, Rubén, we pushed out an improvement fix for this, can you guys please update to the latest version of the app 2.1.1 and see if the issue persists?
R
Rubén
Randell, hello, it's been two updates since the widget works well, with 2.1.1 as well. thanks
Phil Manning
Randell I’m still seeing the defaults. Confirmed update to 2.1.1 and deleted the widget/re-added and restarted phone.
R
Ros J. Perales Espí
Randell bug is not yet fixed. After iPhone reset and fresh widget, still unsync.
Randell
Ros J. Perales Espí, Phil Manning, Thanks for the update on this, Can you guys please send your logs again by tapping "Send logs to developer" in Bevel -> Profile -> scroll down to the bottom?
Phil Manning, please send us an email at hello@bevel.health for the email address/apple ID you used to log in to Bevel
Amit Shah
Randell Hi, it seems if i add the widget to my mac desktop, then it only shows the defaults. If i remove it from the mac, it shows correctly on my phone now.
Divesh Mohit
Hey Randell, I’ve tried restarting my phone multiple times without any luck. Sending your screenshots of the widget as well as app for comparison. Notably the statistics shown on the widget seems to be locked at the default values.
Randell
Divesh Mohit: I see, Are you currently on the latest version of the app? It should be 2.1.1, you can check this by going to Bevel -> Profile -> scroll down to the bottom.
Divesh Mohit
Randell yes.. using the same.
Randell
Divesh Mohit: Thank you for confirming this Divesh. Can you please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer". Once done, please email us at hello@bevel.health your Apple ID/Email that you've used to log in to Bevel.
Divesh Mohit
Randell I think you meant help@bevel.health - do confirm
Randell
Divesh Mohit: hello@bevel.health, all good though, I was able to find the logs you've sent. Thank you!
Randell
Hi Divesh Mohit, Can you please share a screenshot of this Widget you are referring to? Also, can you try to restart your phone and see if this will fix it for you. Try to remove and re-add the widget as well.
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