Randell
Merged in a post:
Don't update any widgets on the desktop
Philippe Landsberg
For a few days now, the big widget on the desktop stopped updating. Not at all, the percentages in the district remain at their initial values.
Randell
Merged in a post:
Widget ios
M
Matthieu Fumarola
My widget is no longer refreshing
Randell
Hi Matthieu Fumarola, Can you please try to restart your Phone right now and see if this will help fix it for you? also, which version of the app are you currently running? To check this, please go to Bevel -> Profile -> Scroll down to the bottom, the latest should be 2.1.8
Philippe Landsberg
Unfortunately, restarting does not work, the problem persists.
Randell
Hi Philippe Landsberg, could you please try restarting your phone and see if that fixes the issue?
And which app version are you currently using? Please confirm this for me. You can verify it by going to Bevel -> Profile and scrolling all the way down.
Randell
Merged in a post:
Widget with rings is not updated. Reported since April.
R
Ros J. Perales Espí
Randell
Hi Ros J. Perales Espí, We have an improvement fix again that will be out on the next update. I understand that this has been an issue for you since.
For now, can you please try the following and see if it will somehow fix the issue for you?
- Update to the latest version of the app (2.1.7)
- Re-add the widget
- Restart your phone
R
Ros J. Perales Espí
Randell I have tried but nothing. The bug is still there
Randell
Ros J. Perales Espí can you please update to the latest version of the app (2.1.8) and see if it is now fixed for you?
You might have to go to the App store and tap on Bevel to manually update the app.
R
Ros J. Perales Espí
Randell it was working only two days. Again the outdated and not-sync widget. Almost 4 months with the same critical bug….
Randell
Ros J. Perales Espí: Hi Ros, can you please confirm if it is only the 3 ring widget with the date (from your screenshot) that isn't working/updating on your end? Are you other widgets such as the Overview (Strain, Recovery, Sleep) is working fine?
Also, do you have your background refresh enabled on your phone settings?
and when you mentioned "It was working only two days" are you saying that after updating to 2.1.8 it worked for 2 days and then it did not again?
R
Ros J. Perales Espí
Randellexactly, after the update Installed was working only two days. Happening with all rings widgets (see screenshot, where there are 3 different values). I have able the background updates.
Brannon Gillis
I’ve never had a problem with widgets until upgrading to 2.1.5. Now my widgets are blank and even the widget previews are blank.
Brannon Gillis
Hard reset phone and it works now.
Randell
Merged in a post:
Some widgets not updating on desktop
R
Robert Heler
The main widget on desktop (which displays strain, recovery and sleep) is never reading any data from the app. It always displays the default showcase values (strain 15, recovery 90 and sleep 90). All other widgets working fine on desktop.
Randell
Hi Robert Heler, Do you mind sharing a screenshot of the type of widget that is showing the default value instead of the value that is in your app?
R
Robert Heler
Randell
Randell
Robert Heler: Thanks! We're still working on a fix for this widget, and improvement updates are being released with every app update. I'll merge this into an existing ticket for you.
In the meantime, have you tried removing and re-adding this widget?
R
Robert Heler
Randell sounds good! thanks! Yes, I have tried to remove it and add it back.
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