Widgets not updating | Voters

Widgets not updating

in progress

Kevin

Running ios 18.2 (non-beta) and most recent app version 1.3.16

December 13, 2024

Randell

Merged in a post:

The data in this widget is not syncing

Stan Shek

4 days ago

Randell

Hi Stan Shek, We are still working on a fix for this, let me merge this to an existing ticket for you.

We apologize for this experience you are having

Randell

Merged in a post:

Widgets not sync or in blank

Ros J. Perales Espí

After the big update the widgets are not sync or even showing white layout. And workaround of restarting and reinstalling is not working. Also I expect not to do a restart/reinstall everytime I see a bug or there is an update, not when paying a suscription…

May 21, 2025

Randell

Hi Phil Manning, Ros J. Perales Espí, Divesh Mohit, Glenn Cortsen, Johannes Strasser, Can you guys please update to the latest version (2.1.3) of the app and see if this issue with the widget is now fixed?

Phil Manning

Randell updated and rebooted phone. Remove widgets and readded. Problem still exists.

Johannes Strasser

Hi Randell, I updated the app yesterday and updating the widgets now works better for me. It may take a long time for this to show current data, but at least it updates.

Ros J. Perales Espí

Randell issue still there. widget not updated (after widget re-added, and iphone restarted)

Luca Bedford

Randell Same happens for me too, updated, removed widget, restarted phone, added widget, synced, and still shows default values, but with and updated date.

Randell

Luca Bedford, Phil Manning, Ros J. Perales Espí, Johannes Strasser, just to confirm- are you guys in the latest version of the app? If you go to Bevel -> Profile -> Scroll down to the bottom, does it say 2.1.3?

Johannes Strasser

Randell 2.1.3 (1959)

Luca Bedford

Randell Hi, yes it does, specifically: 2.1.3 (1959)

Ros J. Perales Espí

Randell yes 2.1.3(1959)

Phil Manning

Randell yes 2.1.3 (1959)

Johannes Strasser

Randell I've just noticed that the widget generally only updates when I look at it on the home screen. Other widgets update regularly in the background. That is definitely no longer the case with Bevel. And this also causes delays in presentation in general.

Randell

Johannes Strasser, Luca Bedford, Ros J. Perales Espí, Phil Manning, Thanks for confirming the version.

We still have another improvement fix coming that we will push out soon for this

Randell

Hi, Phil Manning, Ros J. Perales Espí, Divesh Mohit, Glenn Cortsen, Johannes Strasser, Luca Bedford, We’ve rolled out another improvement fix for this issue. Can you please manually update to the latest version of the app (2.1.4)? You might need to go to the App Store, search for Bevel, and tap to update. Let me know if this improves the widget performance on your end.

Johannes Strasser

Randell I've just updated the app, I'll let you know asap. Thanks for the support!

Phil Manning

Randell updated and rebooted phone. Also removed the widget and added it back. Still does not work.

Randell

Phil Manning: Hi Phill, can you share a screenshot of the widget here that isn't working? Is it the same overview widget?

Just to confirm- you are on version 2.1.4, correct?

Phil Manning

Randell yep same widget. Also the horizontal version with the same 3 metrics does not work. All the other widgets work. And yes can confirm 2.1.4 (1982)

Randell

Phil Manning: I see, can you please send your logs again so we can check this on our end? Go to Bevel -> Profile -> Scroll down to the bottom -> Send logs to developer.

Phil Manning

Randell sent!

Randell

Hi Ros J. Perales Espí, Are you still experiencing this? can you please update the app to the latest version (2.1.3) and see if this is now fixed?

Randell

Merged in a post:

Widgets show different values as the app

Ros J. Perales Espí

widgets of kcal/food, and Energy.
I can provide screenshots and log. This is the second bug I report in one week.
Super frustrating when Im paying the suscription :(

May 15, 2025

Johannes Strasser

Hi, I'm having the exact same issue with Bevel 2.1.2 on iOS 18.5. 
I have to open Bevel every time so that the widget is also updated.
In the past, everything ran in the background without having to open Bevel. 
I have sent the logs to the developers and am sending my ID via email.

Randell

Johannes Strasser: Hi, thanks for the report and the detailed information. I also received your email to confirm your Apple ID/email address when you sent the logs. That will help us a lot!

Randell

Hi Ros J. Perales Espí, Aside from the Overview widget (which we're currently working on a fix), does the Energy Bank widget match what you see in your Bevel phone app now?

Randell

Merged in a post:

Widget Issue

Glenn Cortsen

The widgets won’t update. The widget that show strain recovery and sleep do not update. Whether it is the single widget or the the multiple one

May 7, 2025

Randell

Hi Glenn Cortsen, We are currently aware of this issue and the team is investigating. Can you please share a screenshot of what the widget looks like on your end? Have you tried going to Bevel -> Pull down to refresh and see if it will fix it for you?

Also, Please go to Bevel -> Profile -> Scroll down to the bottom, tap "Send logs to developer". Once done, please email us at hello@bevel.health the Email Address/Apple ID you have used to log in/register to Bevel.

→