Workout not tracking calorie burn. | Voters

Workout not tracking calorie burn.

under review

Blake Casper

When I use the Apple Watch Bevel App it tracks all metrics except calories. I have tried it on two separate workouts and the same thing has occurred. Even in the fitness app it shows the same, but I do see the calories added to my rings during that time.

3 days ago

Randell

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under review

Randell

Hi Blake Casper, Can you please go to Apple Health -> Workouts -> Scroll down to the bottom, tap "Show all data" -> tap on the workout you are referring to here -> under "Related Samples" tab, can you share a screenshot of it for me?

Blake Casper

Randell

Blake Casper: I see, just to confirm- your Apple Watch OS version is 10.6, correct?
Can you please go to Apple Health -> Active Energy -> scroll down to the bottom, tap "show all data", screenshot the view as well?
Looking at this screenshot, you are missing several data such as Average Heart Rate, Total Active Energy, Total Resting Energy, and Workout Effort Score.

Blake Casper

Randell yes it’s 10.6.1

Randell

Blake Casper: Hi, can you please try to retrigger the permission in Apple Health for this? Go to Apple Health -> Sharing -> Apps -> Bevel -> "Turn OFF all" -> "Turn ON All".

Once done, try to force close your Bevel app and open it again. (You can clear cache and reload data as well by going to Bevel -> Profile -> Scroll down to the bottom.