Watch App crashing multiple times during workout
closed
j
ju.au
I experienced multiple crashes with the Apple Watch app during my workout today. Specifically, the app crashed three times at different points, each time prematurely ending the workout.
I did not touch the watch or interact with it in any way to accidentally end it. Additionally, the "How hard was your workout?" prompt did not appear.
I am using an Apple Watch Series 5.
The app has crashed before, but very rarely, and always just once during the 'warmup phase' of the workout.
Randell
ju.au Closing this ticket for now, let me know if you are still running into this issue and I'll open it up again for you. Thanks!
Randell
closed
Randell
under review
Randell
closed
Randell
under review
Randell
Hi ju.au, It seems like we don't have any logs from these crashes on our end. For us to investigate further, Can you please send your crash logs during that time to this email <randell@bevel.health> This will help us to take a closer look at what might be causing this issue
Here is a guide on how to https://developer.apple.com/documentation/xcode/acquiring-crash-reports-and-diagnostic-logs#Locate-crash-reports-and-memory-logs-on-the-device
Or you can follow these steps
Settings -> Privacy & Security -> Scroll down -> Analytics & Improvements -> Analytic Data -> Swipe down and once the search bar appears -> Search for "Watch" -> Tap on it -> On the Upper right corner there is a share Icon, from there you tap on mail and send it to <randell@bevel.health>. If possible you can send all your crash logs during that time, it will be helpful.
See screenshot below for reference
Also, Are you able to send a screen recording? Can you reproduce this crash constantly?
j
ju.au
Hi Randell, seems like I don't have any logs either.. I've just updated to OS 10.5 and was not able to replicate the issue for now. I will test it further and check back in with you!
Randell
ju.au I see, let me close this ticket for now. Please do comment back here if ever you experience this crash again and possibly send the crash logs.
Just to confirm, when your Bevel app crashed or stopped working during your workout, did you notice any other workout/fitness app of yours like Apple Fitness running in the background?
j
ju.au
Randell No, nothing running in the background. Took a look on my watch and it was just back on the watch face as if I've never started Bevel/ a workout.
Randell
ju.au Got it, thanks for the info. Please let us know if you have experienced this issue again
j
ju.au
Hi again Randell, today the app crashed several times on me during a workout again. This time I got some logs which I already sent to your provided E-Mail. The only thing running in the background was Spotify with a bluetooth speaker.
I'll try to reinstall and see if that fixes anything but I hope the logs give an insight into the problem. Thanks in advance!
Randell
ju.au: Hi, confirming that I received your email with the crash logs. We will get back to you on this.
Thanks for reporting this! I re-opened this ticket for you